UX Researcher, AI

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100* trusting GitLab, we help teams ship better, more secure software faster. Our principles extend to how we work; we embrace AI as a core productivity multiplier, expecting all team members to integrate AI into their daily workflows for efficiency, innovation, and impact. GitLab fosters accelerated careers, flourishing innovation, and values every voice in a high-performance culture driven by our values and continuous knowledge exchange. Join us to co-create the future of software development.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

About The Role: UX Researcher, AI

You will join GitLab's UX Research team, specifically supporting our core AI domain. This includes working on innovative features such as the Duo Agent Platform, GitLab Knowledge Graph, and Agent Marketplace. We are looking for a UX Researcher, AI who can effectively balance speed with rigor, moving quickly when necessary while maintaining high research quality. You will lead tactical studies to support rapid team decisions and contribute to strategic research that shapes our AI product direction. This role requires comfort with ambiguity and the ability to adapt your research approach to meet team needs and timelines. You will collaborate closely with Senior and Staff UX Researchers who will support your professional growth, while also building strong relationships with Product Design and Product Management counterparts.

What Makes This Role Unique

• Focus on AI/ML product research tailored for enterprise developer tools.
• Opportunity to directly influence how developers interact with AI-powered features.
• Work in a fast-paced environment where research insights directly drive design decisions.
• Tackle cutting-edge AI UX challenges in a collaborative setting.

What You’ll Bring

• Empathetic, curious, and open-minded approach to user research.
• Deep experience in conducting mixed-methods research.
• Proven ability to work directly with stakeholders, guiding them to the most appropriate research approach even when opinions differ.
• Experience thriving in a highly iterative, fast-paced environment, with the flexibility to adapt to sudden changes in direction.
• Self-motivated and self-managing, possessing strong organizational skills.
• Ability to quickly ramp up in a highly technical domain.
• Alignment with GitLab's values and a commitment to working in accordance with them.
• Proficiency in conducting research effectively in a fully remote setting.
• Experience working on enterprise and/or developer tooling products is a plus.
• Prior experience with AI products, especially for enterprise dev tooling, is also a significant advantage.

What You’ll Do

• Become the expert on users within your allocated area of coverage, understanding their use of GitLab, pain points, and workflows.
• Collaborate extensively with GitLab designers, product managers, and engineers on a diverse range of research projects.
• Execute all stages of UX research, from identifying and planning to conducting, analyzing, and reporting insights.
• Utilize a wide variety of qualitative and quantitative research methods to address research questions.
• Communicate project statuses and updates clearly to all relevant stakeholders.

United States Salary Range

The base salary range for this role’s listed level for residents of the United States is $100,000—$150,000 USD. This range reflects the role's base salary rate across various US locations and is determined through interviews, education, experience, knowledge, skills, abilities, equity with other team members, market data alignment, and geographic location. This range does not include bonuses, equity, or benefits. Sales roles may also be eligible for incentive pay up to 100% of the offered base salary.

How GitLab Will Support You

• Comprehensive benefits supporting your health, finances, and overall well-being.
• Flexible Paid Time Off for work-life balance.
• Access to Team Member Resource Groups for community and support.
• Equity Compensation & Employee Stock Purchase Plan for shared success.
• Growth and Development Fund for continuous learning.
• Parental leave to support new families.
• Home office support to ensure a productive remote setup.

GitLab welcomes candidates with varying experience levels; not all successful candidates meet every single requirement. We encourage applicants from underrepresented groups to apply, even if they don't meet every qualification, allowing our recruiters to assess their unique applications.

Key skills/competency

• UX Research
• AI/ML Product Research
• Mixed-Methods Research
• Stakeholder Management
• Qualitative Research
• Quantitative Research
• DevSecOps Understanding
• Enterprise Software Experience
• User Workflow Analysis
• Iterative Development