Senior Professional Services Technical Architect

An overview of this role

As a Senior Professional Services Technical Architect at GitLab, you will act as a customer-facing technical expert within our Professional Services and broader Customer Success teams. You will work closely with Professional Services Engineers, Project Managers, and Solution Architects to design, build, and support GitLab-based solutions that help customers achieve their business and DevSecOps goals.

Your work will directly impact how customers architect, operate, and optimize their GitLab environments, helping them modernize their software delivery practices and adopt DevSecOps at scale. This role offers the opportunity to combine hands-on engineering with advisory work, all within GitLab's all-remote, asynchronous, and values-driven environment, while collaborating with global teams and customers.

What you'll do

• Lead the design, development, and support of GitLab-related Professional Services projects, ensuring high-quality technical delivery for customers.
• Own the full software development lifecycle for consulting engagements, from technical discovery and solution design through implementation and production support.
• Translate customer business goals and technical requirements into detailed GitLab solution designs, architecture, and implementation plans.
• Work closely with customer project teams, including Project Managers and technical points of contact, to define, prioritize, and deliver work at the task level.
• Deliver consulting services in areas such as source code management migration, cloud architecture, GitLab development practices, and CI/CD consulting.
• Mentor Professional Services and partner consultants by sharing best practices, implementation strategies, and effective communication approaches.
• Create and maintain documentation, delivery kits, training materials, case studies, and internal best-practice methodologies to support repeatable, scalable delivery.
• Stay current with new GitLab features, fixes, and releases, and share relevant updates with the Professional Services Engineering team to enhance customer outcomes.

What you'll bring

• Demonstrated progressive enterprise-level software development experience, ideally across multiple languages or environments.
• Strong expertise in Git and source control systems, with a solid understanding of branching strategies, code review, and release workflows.
• Experience delivering consulting services in at least two of the following areas: source code management (SCM) migration, cloud architecture, software development, or continuous integration/continuous delivery (CI/CD).
• Proven experience working with DevOps platforms, with the ability to design, implement, and support GitLab-related solutions for customers.
• Ability to lead technical discovery and design sessions, translate customer goals and constraints into solution designs, and clearly document and communicate recommendations.
• Effective communication and presentation skills, with experience influencing and collaborating with internal team members, customers, and partners.
• Self-motivated and organized, able to manage multiple projects, priorities, and stakeholders in a fast-paced environment with minimal supervision.
• Fluent in Arabic and English

About The Team

The Professional Services Engineer is part of our Professional Services team at GitLab, where we focus on delivering high-impact consulting engagements that help our customers get the most value from GitLab. We own key initiatives that support customers in designing, implementing, and optimizing GitLab solutions, including application development, migrations, and DevSecOps best practices. We operate fully remotely and collaborate asynchronously across multiple regions, leveraging our values of transparency and open communication. We face the challenge of guiding diverse, global customers through complex technical transformations while continuously improving delivery quality, scalability, and customer satisfaction.

How GitLab Will Support You

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Key skills/competency

• DevSecOps
• Solution Design
• Technical Architecture
• GitLab Platform
• CI/CD
• SCM Migration
• Cloud Architecture
• Customer Consulting
• Enterprise Software Development
• Mentorship