Senior Manager, Strategy & Analytics CS Renewals
@ GitLab

Hybrid
$170,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXXXX***** @gitlab.com
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Job Details

About GitLab

GitLab is an open-core software company developing an AI-powered DevSecOps Platform used by over 100,000 organizations. The company enables everyone to contribute to and co-create essential software, accelerating global progress.

Overview Of The Role

The Senior Manager, Strategy & Analytics CS Renewals is a leadership role focusing on strategic initiatives, data-driven insights, and operational excellence across Customer Success and Renewals functions. The role blends strategic thinking, analytics, and people leadership to optimize processes and drive revenue retention and growth.

What You Will Do

  • Act as a strategic partner for CS and Renewals leadership.
  • Leverage advanced analytics to drive decision-making.
  • Develop business models, forecasts, and scenario analyses.
  • Monitor key KPIs including renewal rates, gross retention, and churn.
  • Collaborate with Finance, Sales, and CS to define performance metrics.
  • Create compelling data visualizations for executive audiences.
  • Empower teams with self-service analytics and reporting.
  • Manage and mentor a high-performing team of analysts and strategists.
  • Champion process improvement initiatives and operational rigor.
  • Manage stakeholder relationships across the organization.

What You Will Bring

  • Proven experience in driving strategic initiatives in CS or Renewals.
  • Strong leadership skills with a background in managing analytics teams.
  • Expertise in SQL, data modeling, statistical analysis and visualization (Tableau, Looker).
  • Experience building complex financial models and forecasts.
  • Excellent storytelling and data visualization skills.
  • Collaborative approach to cross-functional teamwork.
  • Passion for Customer Success and renewal optimization.
  • Familiarity with large-scale data platforms (Snowflake, Redshift, BigQuery) is a plus.
  • Degree in a quantitative field or equivalent experience.

How GitLab Will Support You

  • Benefits supporting health, finances, and well-being.
  • Flexible Paid Time Off and Home office support.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund with career advancement opportunities.
  • Parental leave and team resource groups.

Key skills/competency

Strategy, Analytics, Customer Success, Renewals, Data Visualization, SQL, Forecasting, Leadership, Financial Modeling, Process Improvement

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How to Get Hired at GitLab

🎯 Tips for Getting Hired

  • Customize your resume: Highlight strategy and analytics experience.
  • Research GitLab's culture: Understand their open-core, remote ethos.
  • Showcase your data skills: Emphasize SQL and visualization expertise.
  • Prepare for leadership interviews: Detail past team management success.

📝 Interview Preparation Advice

Technical Preparation

Practice SQL queries and data modeling.
Develop financial models and create forecasts.
Learn Tableau and Looker best practices.
Review statistical analysis techniques.

Behavioral Questions

Describe a time you led analytics projects.
Explain how you manage team conflicts.
Share an experience overcoming ambiguous challenges.
Discuss decision-making under pressure.

Frequently Asked Questions