CX Platform Engineer

About GitLab

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview Of This Role

As a CX Platform Engineer on our CX Engineering team, you'll build and improve the platforms, tools, and automation that help GitLab's Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes at scale. You'll focus on modern web applications, integrations, and service delivery tools that support GitLab's three strategic customer journeys: AI Modernization, Security Modernization, and DevOps Modernization. Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption. You'll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions. You'll integrate with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata. You'll also help drive adoption by creating documentation, delivery kits, and technical artifacts, and by supporting onboarding and troubleshooting for CX Engineering tools. This is a net-new, highly impactful role on a small, remote-first engineering team. You'll contribute directly to both the CX Engineering platform portfolio and the customer experience. You'll be part of a "center of excellence" for how GitLab delivers services at scale.

Some Examples Of Our Projects Include

• Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes.
• Adoption Assessment Platform: A web application that evaluates customer adoption across GitLab capabilities and surfaces actionable insights for customers to take.
• Congregate: A strategic customer data migration tool that streamlines moving customer data into GitLab at scale.
• Evaluate: Instance scanning tool for evaluating GitLab, GitHub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services.

What You'll Do

• Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization).
• Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code.
• Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata.
• Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution.
• Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues.
• Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements.

What You'll Bring

• Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby.
• Experience building web applications using modern frontend frameworks (Vue.js, React, or similar).
• Familiarity with REST APIs, GraphQL, and common integration patterns.
• Experience working with Git, GitLab CI/CD, and modern DevOps practices.
• Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar).
• Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker.
• Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab’s product capabilities across multiple stages.
• Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment.

About The Team

On the CX Engineering team, we focus on the operational excellence of the entire CX delivery lifecycle so customer journeys run consistently across hundreds of concurrent engagements. We work at the intersection of immediate customer need and technical possibility, using what we learn to build tools that solve real problems and inform the product roadmap.

How GitLab Will Support You

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Key skills/competency

• Platform Engineering
• Customer Experience (CX)
• Web Application Development
• Integrations
• Automation
• DevOps Practices
• Python/JavaScript/TypeScript
• Frontend Frameworks (Vue.js, React)
• Cloud Platforms (GCP, AWS)
• Database Technologies