Customer Success Engineer

Customer Success Engineer at GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100*, GitLab empowers teams to ship better, more secure software faster.

Our team embodies the same principles as our products, embracing AI as a core productivity multiplier. All team members are expected to integrate AI into their daily workflows, driving efficiency, innovation, and impact. GitLab is a place where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is fueled by our values and continuous knowledge exchange, helping team members reach their full potential while collaborating with industry leaders to solve complex problems. Join us in co-creating the future as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Customer Success Engineer, you will empower customers to achieve tangible, measurable value from GitLab post-sale. This involves providing deep technical product expertise and guiding them with best practices. You will be an integral part of the customer success engineer team, delivering GitLab's On-Demand Success Tier through various channels such as webinars, hands-on labs, office hours, and on-demand engagements.

Operating within a pooled model, you will not be assigned to a specific set of accounts. Instead, you'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across critical GitLab workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. Reporting to the Customer Success Engineer Team Manager, your initial focus will be on building trusted advisor relationships, facilitating successful customer implementations, and developing reusable workshops and technical content to drive GitLab adoption at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant throughout their post-sales journey, offering product, solution, and best-practice guidance.
• Partner with Customer Success Managers to deeply implement GitLab use cases like source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements within a pooled support model.
• Provide technical and architectural guidance, helping customers adopt GitLab capabilities and linking technical decisions to desired business outcomes.
• Align with Account Executives and Renewals Managers, sharing customer-facing subject matter expertise to support customer business objectives.
• Develop and deliver workshops, demonstrations, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialized competency in technologies aligned with GitLab's market focus through training, certification, and creating working examples.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and providing practical, in-depth customer guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into tangible customer outcomes.
• A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Strong ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Excellent time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
• A continuous learning mindset, demonstrated by maintaining specialty competency through training, certification, documentation, or creating reusable examples; transferable experience is highly valued.

About The Team

We are a globally distributed Customer Success Engineer (CSE) team dedicated to supporting customers in GitLab's On-Demand Success Tier. Our collaboration is primarily asynchronous, maintained through clear documentation and shared enablement assets. We are committed to continuous improvement, refining our content and delivery based on insights gained from customer engagements.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range: $103,600—$166,500 USD

How GitLab Will Support You

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

We encourage applications from candidates with varying levels of experience, as many successful candidates do not meet every single requirement. Additionally, studies show that individuals from underrepresented groups may be less likely to apply unless they meet every qualification. If this role excites you, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Key skills/competency

• Customer Success
• DevSecOps
• Continuous Integration
• Continuous Delivery
• Source Code Management
• Agile Planning
• Technical Consulting
• Architectural Guidance
• Customer Enablement
• Content Creation