Customer Success Engineer EMEA
@ GitLab

Hybrid
$120,000
Hybrid
Full Time
Posted 10 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @gitlab.com
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Job Details

Overview

GitLab is an open-core software company building the most comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations. At GitLab, everyone can contribute to and co-create the software that powers our world. The Customer Success Engineer EMEA role offers technical expertise on GitLab's solutions, guiding customers and enabling success through detailed consultations and workshops.

What You’ll Do

  • Engage with customers via Zoom and email in post-sales technical advisory roles.
  • Provide technical, architectural, and best practice guidance.
  • Drive measurable business outcomes through product adoption, renewal, and expansion.
  • Collaborate with Account Executives and Renewals Managers aligning technical solutions with customer objectives.
  • Lead customized solution programs including workshops, demos, and enablement sessions.
  • Maintain and develop specialty competencies through training, certification, and documentation contributions.
  • Continuously enhance professional skills and contribute to knowledge exchange initiatives.

What You’ll Bring

  • Experience with GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning).
  • Proficiency in DevSecOps tools and technical tooling.
  • Ability to communicate complex technical solutions clearly and concisely.
  • Experience in development or systems engineering with trusted advisor capabilities.
  • Excellent verbal, presentation, and written communication skills.
  • Strong time management and cross-team collaboration skills.

How GitLab Will Support You

  • Flexible Paid Time Off and Home Office support.
  • Equity Compensation, Employee Stock Purchase Plan, and Growth Development Fund.
  • Team Member Resource Groups and Parental leave benefits.

Key Skills/Competency

  • DevSecOps
  • Technical Advisory
  • Customer Engagement
  • Solution Implementation
  • Workshops
  • Training & Certification
  • CI/CD
  • Agile Planning
  • Communication
  • Technical Consulting
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How to Get Hired at GitLab

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant DevSecOps and technical consultancy experience.
  • Research GitLab: Understand their platform, values, and remote culture.
  • Practice technical demos: Prepare clear examples of customer success implementation.
  • Prepare for behavioral questions: Outline clear communication and collaboration examples.

📝 Interview Preparation Advice

Technical Preparation

Review GitLab product documentation thoroughly.
Practice technical demos and workshop scenarios.
Study CI/CD and DevSecOps methodologies.
Review common architectural solutions on GitLab.

Behavioral Questions

Describe customer engagement examples.
Outline a challenging technical advisory scenario.
Explain cross-team collaboration experiences.
Discuss effective time management strategies.

Frequently Asked Questions