Customer Success Engineer, EMEA
@ GitLab

Hybrid
$120,000
Hybrid
Full Time
Posted 10 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @gitlab.com
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Job Details

Overview

GitLab is an open-core software company building an AI-powered DevSecOps Platform, used globally by over 100,000 organizations. The mission is to empower everyone to contribute to software development. The Customer Success Engineer, EMEA role involves providing deep subject matter expertise, technical guidance, and best practices support post-sales.

Role Responsibilities

The Customer Success Engineer (CSE) will:

  • Engage customers via Zoom calls and emails in a technical consultancy role
  • Provide technical, architectural, and best practice guidance on GitLab solutions
  • Drive product adoption, renewal, and expansion through measurable business outcomes
  • Collaborate with Account Executives and Renewals Managers to align with customer objectives
  • Develop customer workshops, demos, and enablement initiatives
  • Maintain and enhance specialization in GitLab technologies through training and certification
  • Contribute to documentation, YouTube content, and enablement programs

What You’ll Bring

Candidates should possess:

  • Experience with GitLab use cases such as SCM, CI/CD, and DevSecOps
  • Proficiency with DevSecOps tools and technical systems
  • Strong development or systems engineering background
  • Excellent communication, presentation, and time management skills
  • Ability to serve as a trusted technical advisor for customers and business leaders

Benefits

GitLab offers flexible paid time off, equity compensation, employee stock purchase plan, parental leave, home office support, and dedicated growth programs to support health, finances, and well-being.

Key Skills/Competency

GitLab, DevSecOps, technical consultancy, customer enablement, workshops, CI/CD, Agile, architecture, product adoption, systems engineering

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How to Get Hired at GitLab

🎯 Tips for Getting Hired

  • Customize your resume: Highlight DevSecOps and GitLab experience.
  • Research GitLab: Review company values, products, and AI usage.
  • Prepare examples: Demonstrate technical consultancy and innovation.
  • Practice interviews: Focus on problem-solving and communication.

📝 Interview Preparation Advice

Technical Preparation

Review CI/CD pipeline configurations.
Practice GitLab use case implementations.
Study DevSecOps practices and tools.
Explore Agile planning methodologies.

Behavioral Questions

Describe a conflict resolution experience.
Explain time management under pressure.
Discuss teamwork in cross-functional projects.
Share instances of successful customer engagement.

Frequently Asked Questions