Customer Success Engineer, EMEA

An Overview of the Customer Success Engineer, EMEA Role at GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Trusted by over 50 million registered users and more than 50% of the Fortune 100, GitLab helps ship better, more secure software faster. Our team embraces AI as a core productivity multiplier, expecting all team members to integrate AI into daily workflows for efficiency, innovation, and impact. GitLab offers a culture where careers accelerate, innovation flourishes, and every voice is valued, driven by strong values and continuous knowledge exchange.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

What You'll Do as a Customer Success Engineer, EMEA

The Customer Success Engineer (CSE) provides deep subject matter expertise on GitLab technical and product solutions and best practices. In this role, you will offer technical guidance to customers, delve into use case implementation, and demonstrate the value of GitLab product capabilities during the post-sales process. You will engage with customers via Zoom calls and emails, acting as a technical consultant and advisor.

• Provide technical, architectural, and best practice guidance.
• Drive the achievement of measurable business outcomes, leading to product adoption, renewal, and expansion.
• Align with Account Executives and Renewals Managers to offer customer-facing subject matter expertise tailored to business objectives.
• Focus on developing customized, solution-based programs for individual customer needs.
• Develop and collaborate on customer workshops, demos, and other enablement activities.
• Maintain specialty competency in one or more GitLab-related technologies through training, certification, and creating working examples.
• Continuously improve professional skills with a focus on personal mastery and team learning, seeking mentorship.
• Contribute to GitLab's documentation, YouTube channel, and other enablement programs like the Digital Journey.

What You'll Bring to GitLab

• Experience with a GitLab use case such as SCM, CI, CD, DevSecOps, or Agile Planning, to provide in-depth customer guidance and enablement.
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields.
• Specialization in GitLab use cases to guide customers of all sizes, including large enterprise organizations.
• Technical experience in development or systems engineering.
• Demonstrated ability to clearly and concisely communicate complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Proven capacity to become a trusted technical advisor to customer and business leaders.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management and the ability to work effectively with multiple teams simultaneously.
• Fluent German language skills.

How GitLab Supports Its Team Members

GitLab is committed to supporting its team members through various benefits designed for health, finances, and well-being. These include:

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.

GitLab is a remote-first company hiring globally, with specific location-based eligibility for some roles. We encourage candidates with varying levels of experience to apply, even if they don't meet every single requirement. GitLab is an equal opportunity workplace and affirmative action employer, committed to diversity and inclusion.

Key skills/competency

• Customer Success
• DevSecOps
• Technical Consulting
• GitLab Platform
• Solution Architecture
• CI/CD
• SCM
• Agile Planning
• Systems Engineering
• Communication Skills