Customer Success Architect
@ GitLab

Hybrid
$122,000
Hybrid
Full Time
Posted 20 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @gitlab.com
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Job Details

About the Role

GitLab is an open-core software company known for its comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. The Customer Success Architect (CSA) at GitLab is a highly strategic position that focuses on aligning the platform with customers’ business objectives to drive long-term success.

What You'll Do

  • Partner with customers to turn desired business outcomes into actionable objectives.
  • Leverage GitLab platform expertise and DevSecOps best practices.
  • Guide customers through the journey of adoption and future planning.
  • Act as the liaison for customer inquiries, issues, and escalations.
  • Own a book of customers focusing on adoption, retention, and growth.
  • Provide onboarding, manage customer success plans, and handle escalations.
  • Support training recommendations and cybersecurity feature insights.

What You'll Bring

  • Deep understanding of Git, branching strategies, and software development lifecycle.
  • Experience in Customer Success, technical enablement, and project management.
  • Knowledge of continuous integration, continuous deployment, and DevSecOps.
  • Exceptional communication, analytical, and presentation skills.
  • Ability to work closely with multiple teams and manage escalations.
  • Willingness to travel if needed and align with GitLab values.

How GitLab Will Support You

  • Flexible Paid Time Off and home office support.
  • Equity Compensation, Employee Stock Purchase Plan, and Growth Fund.
  • Team Member Resource Groups and parental leave benefits.

Hiring Process

The recruitment process includes:

  • Recruiter Screening
  • Hiring Manager Interview
  • Peer Interview
  • Panel Interview with live demonstration
  • Executive Interview
  • Reference and Background Check

Compensation

The base salary range is $77,000 to $166,500 USD for eligible locations, with additional incentive pay potential for sales roles.

Equal Opportunity

GitLab is proud to be an equal opportunity workplace. We welcome candidates with varying levels of experience and are committed to diversity and inclusion.

Key Skills/Competency

  • Customer Success
  • DevSecOps
  • Consultative Partnership
  • Technical Enablement
  • Onboarding
  • Project Management
  • Account Management
  • Escalation Management
  • Communication
  • Analytical Skills
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How to Get Hired at GitLab

🎯 Tips for Getting Hired

  • Research GitLab culture: Check their values and innovation approach online.
  • Customize your resume: Highlight DevSecOps and customer success experience.
  • Showcase technical skills: Emphasize Git, CI/CD, and platform expertise.
  • Prepare for consultative interviews: Practice customer success case studies.

📝 Interview Preparation Advice

Technical Preparation

Review GitLab platform functionalities.
Practice CI/CD and DevSecOps scenarios.
Study Git branching and integration strategies.
Simulate technical onboarding demonstrations.

Behavioral Questions

Describe a challenge in customer success.
Explain your consultative problem-solving approach.
Discuss teamwork in cross-functional settings.
Share examples of handling escalations.

Frequently Asked Questions