Customer Success Architect
@ GitLab

Hybrid
$166,500
Hybrid
Full Time
Posted 15 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @gitlab.com
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Job Details

About Customer Success Architect

GitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform used by more than 100,000 organizations. Our mission is to enable everyone to contribute to the software that powers our world. The Customer Success Architect (CSA) is a strategic role focused on aligning our platform with customer objectives and driving long-term success.

What You Will Do

  • Partner with customers to turn business goals into actionable objectives.
  • Guide customers using GitLab platform best practices and use cases.
  • Act as liaison for questions, issues, or escalations.
  • Own a portfolio of customers, increasing adoption, retention, and satisfaction.
  • Provide onboarding, build Customer Success Plans, and manage escalations.
  • Collaborate with Support, Product Management, and other teams to address customer needs.

What You Will Bring

  • Understanding of Git, branching strategies, and SDLC.
  • Experience in Customer Success or post-sales advocacy.
  • Familiarity with continuous integration, deployment, and DevSecOps.
  • Exceptional communication, presentation, and problem-solving skills.
  • Project management experience and ability to build customer relationships.
  • Willingness and ability to travel as needed.

How GitLab Will Support You

  • Flexible Paid Time Off and Home Office Support
  • Competitive Equity Compensation and Employee Stock Purchase Plan
  • Growth and Development Fund with various training opportunities
  • Inclusive culture and high-performance environment

Hiring Process

  • Recruiter Screening - 30 minute call
  • Hiring Manager Interview - 45 minutes
  • Peer Interview - 45 minutes
  • Panel Interview - 60 minutes with live demonstration
  • Executive Interview - 30 minutes
  • Reference and Background Check

Key Skills/Competency

  • Customer Success
  • DevSecOps
  • Continuous Integration
  • Technical Enablement
  • Project Management
  • Consultative Sales
  • Onboarding
  • Problem-solving
  • Communication
  • Adoption Strategy
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How to Get Hired at GitLab

🎯 Tips for Getting Hired

  • Customize your resume: Highlight DevSecOps and customer success expertise.
  • Research GitLab: Understand their platform and AI initiatives.
  • Tailor your cover letter: Address consultative and technical skills.
  • Prepare examples: Show experiences with technical enablement and project management.
  • Practice communication: Emphasize clarity and problem-solving in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review GitLab platform features.
Study DevSecOps and CI/CD pipelines.
Practice technical onboarding scenarios.
Update Git and branching strategy knowledge.

Behavioral Questions

Describe a time you resolved a client issue.
Explain teamwork experience in technical projects.
Discuss handling high-pressure customer escalations.
Share an example of proactive customer engagement.

Frequently Asked Questions