Sr. Mgr, Customer Success Architecture
GitHub · United States
- Hybrid
- Full-time
- $236,800 / year
- United States
Job highlights
- Lead Customer Success Architects for enterprise clients.
- Drive digital transformation with GitHub solutions.
- Coach and mentor a high-performing team.
- Represent customer needs internally.
- Track and report key success metrics.
About the role
About GitHub
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Overview
GitHub is growing its Customer Success Architecture team in the US, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale. This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub’s solutions.
As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub’s product capabilities into strategies that deliver measurable value. Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success.
This role requires strong business and technical acumen with proven experience in leading high-performing, customer-facing teams. You will represent the voice of the customer internally, provide strategic guidance to cross-functional teams, and proactively shape GitHub’s engagement model across the region. By fostering a culture of innovation, collaboration, and customer-centricity, you will play a critical role in expanding GitHub’s impact in the US and ensuring our customers realize the full potential of their investment in GitHub.
Responsibilities
- Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals.
- Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment.
- Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations.
- Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies.
Qualifications
- Required Qualifications: 7+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR equivalent experience.
- 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes).
- 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience.
- Ability to travel up to 25% to serve business or client needs
- Preferred Qualifications: 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
- 1+ year(s) people management experience.
- 3+ years' experience in business consulting, consultative selling, or customer-facing experience.
- Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA.
- 9+ years’ experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives.
- Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare & life sciences, public sector).
Compensation Range
The base salary range for this job is USD $129,680.00 - USD $343,920.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
Key skills/competency
- Customer Success Management
- Team Leadership
- Technical Consulting
- DevOps
- Software Development
- Digital Transformation
- Enterprise Sales
- Strategic Planning
- Customer Engagement
- Solution Architecture
Skills & topics
- Senior Manager
- Customer Success
- Architecture
- GitHub
- Leadership
- Technical Consulting
- DevOps
- SaaS
- Enterprise Software
- Digital Transformation
- People Management
- Remote
How to get hired
- Tailor your resume: Highlight leadership, technical consulting, and customer success experience. Quantify achievements.
- Craft a compelling cover letter: Emphasize your understanding of GitHub's mission and your ability to drive customer value.
- Prepare for interviews: Be ready to discuss your leadership philosophy, technical acumen, and experience with SaaS and DevOps.
- Network and research: Understand GitHub's products, values, and recent achievements. Connect with current employees on LinkedIn.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the expected salary for a Senior Manager, Customer Success Architecture at GitHub?
- The base salary range for this role at GitHub is USD $129,680.00 - USD $343,920.00 per year, with the potential to earn additional sales incentives. The final salary will be determined by factors such as your location, experience, and skills.
- What are the primary responsibilities of the Senior Manager, Customer Success Architecture at GitHub?
- As a Senior Manager, you will lead a team of Customer Success Architects, guide them in partnering with enterprise customers to achieve digital transformation through GitHub solutions, coach your team, act as a trusted advisor, and represent the voice of the customer internally.
- What are the required qualifications for this GitHub role?
- Required qualifications include a relevant degree with a specified number of years of experience in technical consulting/selling, or equivalent experience. You'll also need at least 6 months of informal leadership experience and 1-3 years of project/product management or people management experience. Ability to travel up to 25% is also required.
- Does GitHub offer benefits and incentives for this Senior Manager position?
- Yes, certain roles at GitHub are eligible for benefits, annual bonuses, and stock options. Additionally, this specific role has the opportunity to earn sales incentives based on revenue or utilization.
- How does GitHub approach diversity and inclusion in its hiring process for the Senior Manager, Customer Success Architecture role?
- GitHub is committed to diversity and inclusion, embracing individuals from a wide variety of backgrounds. They do not discriminate based on identity, background, or any other differences, and are happy to make accommodations during the interview process if you have a disability.
- What is the work arrangement for the Senior Manager, Customer Success Architecture role at GitHub?
- This role allows you to work remotely from within the United States. GitHub operates on a remote-first model, supporting employees wherever they are.
- What kind of technical experience is preferred for this role at GitHub?
- Preferred technical qualifications include proficiency with GitHub and other DevOps tools, a deep understanding of software development practices, application security (SAST, DAST, SCA), and experience in driving digital transformation initiatives within the software development platform industry.