Data Scientist III

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

This role can be performed remotely from the United States.

Overview

As a Data Scientist III, you will help build industry-leading solutions that empower GitHub’s Enterprise and Developer customers worldwide. You will leverage advanced data science and business acumen to address operational and product challenges focused on support forecasting, capacity planning, product adoption, and product health. This role drives development and refinement of predictive models that forecast support ticket volume, workload trends, and resource needs, considering the impact of AI and automation. You will align staffing and scheduling with demand, balance workloads across teams, and provide actionable insights to business stakeholders.

Responsibilities

• Identify and acquire data necessary for analysis, transforming and exploring data while adhering to GitHub's privacy policies.
• Build, maintain, and refine forecasting models for business trends and resource needs.
• Translate forecasts into actionable staffing and scheduling recommendations aligned with service-level goals.
• Deliver forward-looking insights that highlight risks and enable proactive actions.
• Create visualizations, dashboards, and PowerBI reports for strategic decision making.
• Collaborate with Support Leadership, Analytics, and cross-functional partners to align forecasting assumptions and resource planning priorities.
• Work closely with engineering on the implications of AI automations on support capacity.
• Conduct data science experiments using established methodologies and appropriate tools.
• Write efficient, readable, and extensible code following software engineering best practices.
• Develop documentation for transferring knowledge and deploying predictive analytics models.

Qualifications

Required: Bachelor’s in Data Science, Mathematics, Physics, Statistics, Economics, Operations Research, Computer Science or related field with 4+ years of relevant experience; OR Master’s with 2+ years experience; OR Doctorate or equivalent experience.

Preferred: Proficiency in data analysis and visualization tools (e.g., Power BI, SQL, Excel), strong problem-solving and communication skills, experience in forecasting models, and technical skills in Python, MySQL or similar.

Compensation

The base salary range for this role is USD 107,700.00 - 285,900.00 per year, with additional benefits, annual bonus, stock, and potential sales incentives based on performance.

GitHub Values and Leadership

GitHub values customer obsession, learning, growth mindset, ownership, collaboration, and diversity. The role involves principles such as creating clarity, generating energy, and delivering success, supported by a management approach built on model, coach, and care.

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers, home to the biggest open-source community on earth. We embrace remote work and strive to provide an environment that supports excellence, continuous learning, and diversity.

EEO Statement

GitHub values diversity and welcomes applications from people of all backgrounds. We are committed to creating an inclusive environment for everyone and offer accommodations during the interview process upon request.

Key skills/competency

• Data Science
• Forecasting
• Capacity Planning
• Predictive Modeling
• Data Analysis
• Visualization
• Business Acumen
• Python
• SQL
• PowerBI