Customer Success Manager
GitHub
Job Overview
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Job Description
About GitHub
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers and more than 77,000 organizations, including over 90% of the Fortune 100, use GitHub.
Locations
This role can be performed remotely from the United Kingdom.
Overview
As a Customer Success Manager at GitHub, you will align with internal teams to support customer business priorities using data-driven customer success plans. You will help resolve blockers, accelerate adoption, and ensure operational excellence and effective communication between customers and multiple internal stakeholders.
Responsibilities
- Understanding the Customer: Align with teams, research customer needs, and update stakeholder maps.
- Driving Business Value Realization: Adapt success plans to meet key performance metrics and support change initiatives.
- Cross-Team Collaboration: Coordinate internal teams and external partners to drive results.
- Operational and Execution Excellence: Manage processes, ensure engagement hygiene, and provide timely updates.
- Customer Trust and Advocacy: Act as the voice of the customer and share feedback for product improvement.
- Community Involvement: Connect customers with relevant programs and share best practices.
- Technical Development: Leverage learning opportunities and build technical expertise alongside Customer Success Architects and Engineering teams.
Qualifications
A minimum of 5+ years experience in customer success or related fields, or equivalent combinations of education and experience. Ability to travel up to 25% is required. Preferred experience includes enterprise software/SaaS and change management.
GitHub Values & Culture
GitHub values customer obsession, growth mindset, and diversity. The company promotes a remote-first work culture, competitive pay, and generous growth opportunities.
Key skills/competency
Customer Success, Software Adoption, Data-Driven, Stakeholder Management, Change Management, CRM, Operational Excellence, Cross-Team Collaboration, Technical Development, Community Engagement
How to Get Hired at GitHub
- Customize your resume: Highlight customer success and technical skills.
- Research GitHub: Understand their products and culture deeply.
- Network strategically: Connect with current employees on LinkedIn.
- Prepare data examples: Showcase measurable success outcomes.
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