Customer Success Architect III
@ GitHub

Hybrid
$150,000
Hybrid
Full Time
Posted 19 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @github.com
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Job Details

About GitHub

GitHub is the global home for all developers, offering an AI-powered developer platform used by over 150+ million developers, including more than 90% of Fortune 100 companies. It provides collaborative features and access to 420+ million repositories to help teams write faster, better code.

Locations

This role can be performed remotely from within the United States.

Overview

The Customer Success Architect III role at GitHub focuses on building strong technical relationships, driving business growth, and aligning GitHub solutions with customer digital transformation goals. The role bridges technical and business objectives with a primary focus on customer enablement and post-sales activities.

Responsibilities

  • Customer and Industry Insights: Align customer business requirements with GitHub product features to support digital transformation. Leverage best practices and industry expertise to inform account strategy and provide actionable recommendations.
  • Trusted Advisor: Advise technical and business stakeholders on DevOps and DevSecOps strategies. Simplify complex technical concepts and serve as the customer advocate by relaying feedback and escalating critical issues.
  • Customer Enablement: Use readiness resources to support technology adoption, clearly communicating the value of GitHub solutions, and providing tailored recommendations.
  • Partnership: Collaborate with GitHub Revenue and Product teams to define account strategy and drive solution implementation with large customers.

Qualifications

Required qualifications include 5+ years in technical consulting or technical sales, or equivalent educational background with relevant experience. Applicants should have 2+ years experience driving technical transformation in enterprise organizations, specializing in software development, DevOps, CI/CD pipelines, and open-source practices. Ability to travel up to 25% is required.

Preferred qualifications include experience orchestrating technical, support, and/or partner teams, business consulting, and a deep understanding of DevOps/DevSecOps trends.

Compensation

The base salary range is USD $75,920.00 - USD $201,440.00 per year, plus potential sales incentives, annual bonus, and stock rewards based on individual impact.

GitHub Values & Culture

GitHub emphasizes being customer-obsessed, growth mindset, diversity and inclusion, and collaborative teamwork. The company offers a remote-first work environment with competitive pay and excellent benefits.

Key skills/competency

  • Technical Consulting
  • DevOps
  • Customer Enablement
  • Digital Transformation
  • Advisory
  • CI/CD Pipelines
  • Technical Sales
  • DevSecOps
  • Strategy
  • Collaboration
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How to Get Hired at GitHub

🎯 Tips for Getting Hired

  • Research GitHub's culture: Understand their mission, values, and remote-first approach.
  • Customize your resume: Highlight technical consulting and DevOps experience.
  • Showcase digital transformation: Align experiences with GitHub product features.
  • Prepare for behavioral interviews: Focus on customer success and collaboration cases.

📝 Interview Preparation Advice

Technical Preparation

Review latest DevOps practices and tools.
Study CI/CD pipeline implementation strategies.
Update technical consulting case studies.
Practice clarity in technical explanations.

Behavioral Questions

Describe a challenging customer scenario resolved collaboratively.
Explain how you manage conflicting priorities in consulting.
Share a story of driving digital transformation success.
Discuss adapting communication for technical and non-technical audiences.

Frequently Asked Questions