Solutions Engineer, USA (Hybrid)
GitGuardian · New York, NY
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- On site
- Full-time
- $225,000 / year
- New York, NY
Job highlights
- Implement GitGuardian's cybersecurity solutions for enterprise clients.
- Provide post-sales technical expertise and customer support.
- Troubleshoot complex technical challenges in diverse environments.
- Enhance deployment processes and product capabilities.
- Work with a global team in a fast-growing startup.
About the role
Solutions Engineer - GitGuardian
GitGuardian is a global post-Series C cybersecurity startup seeking a Solutions Engineer to join our team. We are looking for candidates who are hybrid in either NYC or Boston. Other locations are not being considered at this time.
Our early investors include notable figures like Scott Chacon (co-founder of GitHub) and Solomon Hykes (Docker's co-founder), alongside top-tier American and European VC firms. GitGuardian is a leader in Non-Human Identity security, providing comprehensive solutions for secrets detection, productivity tools, remediation, observability, and proactive prevention of leaks. Our platform is utilized by over 600,000 developers worldwide.
Your Mission
As a Solutions Engineer, you will collaborate with a team of sales engineers across Europe and the US. Your primary goal will be to assist Fortune 500 companies and next-gen unicorns in securing their codebases by integrating GitGuardian's technology into their Software Delivery Life Cycle (SDLC). You will support both SaaS and on-premise versions of our platform, from initial Proof of Concepts (POCs) through to production deployment.
Your Primary Responsibilities Will Be
- Shepherd successful deployments: Guide the full implementation process, ensuring smooth rollouts and establishing control procedures to prevent customer-facing issues.
- Act as the technical expert post-sales: Serve as the primary technical point of contact for customers, partnering closely with Customer Success Managers.
- Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues across a variety of technical contexts.
- Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances.
- Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution.
This role requires a blend of customer success and technical excellence. You will ensure our enterprise customers maximize value from their relationship with GitGuardian, while continuously refining our deployment and support processes.
Technical Environment You'll Be Working In
- Backend: Python + Django, Go, RabbitMQ, Redis
- DB: Elasticsearch (+ Kibana), PostgreSQL
- Frontend: React / Typescript
- Deployment: Kubernetes, Docker, HELM, Terraform, AWS
Who You Are
We consider the following essential for success:
- Ability to support varied customers across Europe and the US.
- Strong understanding of the modern Software Development Life Cycle (SDLC), including the ability to read code, perform patching, and understand GitGuardian's product integration into SDLC workflows (familiarity with Python is a plus).
- Kubernetes and deployment expertise: significant experience with Kubernetes in production, understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts.
- Analytical problem-solving skills: ability to investigate and understand diverse customer environments, ask pertinent questions, and troubleshoot effectively.
- Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders with clear communication and patience.
Our Interview Process
- Video call with a Talent Acquisition team member: To discover your professional projects and evaluate potential mutual fit.
- Team interview: Meet the team and/or your future manager to discuss your background and achievements, and to introduce you to the team.
- Business case: A take-home assignment to evaluate your skills for the position and allow you to project yourself into the role, presented to the team.
- Final interview with the CEO: Eric will share our company’s vision and ambitions for the coming years.
Benefits
- 25 days of PTO (encouraged to use all)
- 10 public holidays
- Health, Dental & Vision insurance (80% coverage) for individuals and families
- Short term & long term disability insurance (100% paid)
- Travel policy including annual off-sites
- Up to $300 towards home office set-up
- Monthly remote work stipend ($70)
- Complimentary access to Talk Space
- Referral bonus of $4000
- Pre-tax commuter plan access
- 401(k) with Empower
More about GitGuardian!
- Products: Learn more about GitGuardian through our short video, public roadmap, and the State of Secrets Sprawl Report. Our platform is the #1 app on the GitHub marketplace!
- Clients: GitGuardian helps organizations find exposed sensitive information, preventing potential damages costing millions. Over 70% of our customers are in the US, including many F500 companies.
- People: Our team, 'The Guardians', are knowledgeable, committed, and team-oriented. We are a diverse, agile, and fun-loving group hailing from over 20 countries. We offer trust, autonomy, transparent communication, and a strong impact on company development.
Key skills/competency
- Solutions Engineering
- Cybersecurity
- Non-Human Identity Security
- Secrets Detection
- SDLC Integration
- Kubernetes
- Cloud Hosting (AWS, Azure, GCP)
- Customer Support
- Technical Troubleshooting
- Python
Skills & topics
- Solutions Engineer
- Cybersecurity
- Software Development
- SDLC
- Kubernetes
- Cloud Computing
- AWS
- Python
- Troubleshooting
- Customer Support
- GitGuardian
How to get hired
- Tailor your resume: Highlight your experience with Kubernetes, SDLC, cloud hosting, and customer-facing roles. Emphasize any Python familiarity and proven problem-solving skills for the Solutions Engineer position.
- Showcase your technical expertise: Prepare to discuss your experience with deployment and troubleshooting of on-premise and cloud solutions. Be ready to explain complex technical concepts clearly.
- Understand GitGuardian's mission: Research our focus on Non-Human Identity security and secrets detection. Align your application and interview responses with our company's goals.
- Prepare for the business case: Practice demonstrating your analytical problem-solving and technical skills in a practical scenario. This is key to showcasing your readiness for the Solutions Engineer role.
Technical preparation
Master Kubernetes deployment and troubleshooting.,Practice explaining SDLC integration and Python code.,Prepare cloud hosting (AWS/Azure/GCP) knowledge.,Demonstrate on-premise solution deployment skills.
Behavioral questions
Describe a complex customer technical issue.,Explain a technical topic to a non-technical person.,How do you handle differing customer environment challenges?,Share an example of improving a process.
Frequently asked questions
- What is the expected salary for a Solutions Engineer at GitGuardian in the US?
- The expected salary range for the Solutions Engineer position at GitGuardian in the US is $215,000-$235,000 per year. The final compensation will depend on factors such as your specific location, experience, skills, and qualifications. This range represents base pay, and additional compensation may include equity and other benefits.
- Does GitGuardian offer remote work options for the Solutions Engineer role?
- This Solutions Engineer position is a hybrid role, requiring candidates to be based in either NYC or Boston. Other locations are not being considered at this time. While not fully remote, GitGuardian does offer a monthly remote work stipend and supports home office setups.
- What is the interview process like for the Solutions Engineer position at GitGuardian?
- The interview process for the Solutions Engineer role at GitGuardian includes a video call with Talent Acquisition, a team interview to meet your potential colleagues and manager, a business case assignment to assess your skills, and a final interview with the CEO to discuss company vision.
- What technical skills are most important for a Solutions Engineer at GitGuardian?
- Key technical skills for a Solutions Engineer at GitGuardian include a strong understanding of the Software Development Life Cycle (SDLC), significant experience with Kubernetes in production, expertise in cloud hosting (AWS, Azure, or GCP), and proficiency in deploying and debugging on-premise solutions. Familiarity with Python is a plus.
- What is GitGuardian's focus in the cybersecurity market?
- GitGuardian leads in Non-Human Identity security. Our solutions focus on detecting and preventing leaks of sensitive information, such as secrets, within code, productivity tools, and development environments. We provide end-to-end security from detection to remediation and proactive prevention.
- What kind of companies use GitGuardian's platform?
- GitGuardian's platform is used by a wide range of organizations, including Fortune 500 companies and next-gen unicorns. Over 70% of our customers are based in the United States, and our platform is the number one app on the GitHub marketplace.
- What benefits does GitGuardian offer its employees?
- GitGuardian offers a comprehensive benefits package including 25 days of PTO, 10 public holidays, 80% coverage for Health, Dental & Vision insurance, 100% paid short and long-term disability insurance, a travel policy with annual off-sites, home office stipends, and a 401(k) plan.