Solutions Engineer

Solutions Engineer - GitGuardian

GitGuardian is a global post-Series C cybersecurity startup seeking a Solutions Engineer to join our team. We are looking for candidates who are hybrid in either NYC or Boston. Other locations are not being considered at this time.

Our early investors include notable figures like Scott Chacon (co-founder of GitHub) and Solomon Hykes (Docker's co-founder), alongside top-tier American and European VC firms. GitGuardian is a leader in Non-Human Identity security, providing comprehensive solutions for secrets detection, productivity tools, remediation, observability, and proactive prevention of leaks. Our platform is utilized by over 600,000 developers worldwide.

Your Mission

As a Solutions Engineer, you will collaborate with a team of sales engineers across Europe and the US. Your primary goal will be to assist Fortune 500 companies and next-gen unicorns in securing their codebases by integrating GitGuardian's technology into their Software Delivery Life Cycle (SDLC). You will support both SaaS and on-premise versions of our platform, from initial Proof of Concepts (POCs) through to production deployment.

Your Primary Responsibilities Will Be

• Shepherd successful deployments: Guide the full implementation process, ensuring smooth rollouts and establishing control procedures to prevent customer-facing issues.
• Act as the technical expert post-sales: Serve as the primary technical point of contact for customers, partnering closely with Customer Success Managers.
• Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues across a variety of technical contexts.
• Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances.
• Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution.

This role requires a blend of customer success and technical excellence. You will ensure our enterprise customers maximize value from their relationship with GitGuardian, while continuously refining our deployment and support processes.

Technical Environment You'll Be Working In

• Backend: Python + Django, Go, RabbitMQ, Redis
• DB: Elasticsearch (+ Kibana), PostgreSQL
• Frontend: React / Typescript
• Deployment: Kubernetes, Docker, HELM, Terraform, AWS

Who You Are

We consider the following essential for success:

• Ability to support varied customers across Europe and the US.
• Strong understanding of the modern Software Development Life Cycle (SDLC), including the ability to read code, perform patching, and understand GitGuardian's product integration into SDLC workflows (familiarity with Python is a plus).
• Kubernetes and deployment expertise: significant experience with Kubernetes in production, understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts.
• Analytical problem-solving skills: ability to investigate and understand diverse customer environments, ask pertinent questions, and troubleshoot effectively.
• Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders with clear communication and patience.

Our Interview Process

• Video call with a Talent Acquisition team member: To discover your professional projects and evaluate potential mutual fit.
• Team interview: Meet the team and/or your future manager to discuss your background and achievements, and to introduce you to the team.
• Business case: A take-home assignment to evaluate your skills for the position and allow you to project yourself into the role, presented to the team.
• Final interview with the CEO: Eric will share our company’s vision and ambitions for the coming years.

Benefits

• 25 days of PTO (encouraged to use all)
• 10 public holidays
• Health, Dental & Vision insurance (80% coverage) for individuals and families
• Short term & long term disability insurance (100% paid)
• Travel policy including annual off-sites
• Up to $300 towards home office set-up
• Monthly remote work stipend ($70)
• Complimentary access to Talk Space
• Referral bonus of $4000
• Pre-tax commuter plan access
• 401(k) with Empower

More about GitGuardian!

• Products: Learn more about GitGuardian through our short video, public roadmap, and the State of Secrets Sprawl Report. Our platform is the #1 app on the GitHub marketplace!
• Clients: GitGuardian helps organizations find exposed sensitive information, preventing potential damages costing millions. Over 70% of our customers are in the US, including many F500 companies.
• People: Our team, 'The Guardians', are knowledgeable, committed, and team-oriented. We are a diverse, agile, and fun-loving group hailing from over 20 countries. We offer trust, autonomy, transparent communication, and a strong impact on company development.

Key skills/competency

• Solutions Engineering
• Cybersecurity
• Non-Human Identity Security
• Secrets Detection
• SDLC Integration
• Kubernetes
• Cloud Hosting (AWS, Azure, GCP)
• Customer Support
• Technical Troubleshooting
• Python