Customer Success Manager - Infrastructure & Geospatial technology (Remote - Canada)
Gilytics AG · Canada
- Hybrid
- Full-time
- $95,000 / year
- Canada
Job highlights
- Manage customer relationships and drive value.
- Onboard clients and provide product training.
- Collaborate with internal teams on product roadmap.
- Monitor customer health and support renewals.
- Contribute to AI strategy and adoption.
About the role
Customer Success Manager - Gilytics AG
Gilytics is transforming the design of energy, telecom, and transport infrastructure with a cloud platform that automates routing, design, and analysis. We are seeking a Customer Success Manager in Canada to support customers in Canada and the United States, helping them maximize value from our solutions. If you are passionate about customer relationships in the energy sector and enjoy bridging teams to drive innovation, we encourage you to apply.
What You Will Do
- Lead customer onboarding and roll-outs, ensuring smooth implementation.
- Deliver training and product updates to drive adoption and usage.
- Conduct workshops on use cases and best practices with customers and the technical team.
- Build strong relationships with key stakeholders, acting as their strategic partner.
- Gather customer needs and collaborate with Product to resolve issues and influence the roadmap.
- Monitor customer health, identify risks and upsell opportunities, and support renewals.
- Help improve customer support processes and define key customer success metrics.
- Collaborate with Sales and Marketing by providing product and customer insights.
- Travel occasionally to meet customers and teammates, including visits to our Valencia office.
- Contribute to AI strategy, adoption, and initiatives.
What You Bring
- Post-secondary education in a technical or business field related to energy, infrastructure, GIS, or software, or equivalent experience.
- Experience in B2B customer success, account management, or product management, preferably in SaaS, GIS, utilities, or energy.
- Proven track record managing enterprise or international customers, driving adoption and retention.
- Strong analytical and problem-solving skills, with confidence in working with data and usage metrics.
- Excellent communication and stakeholder management skills for technical and non-technical audiences.
- Ability to manage multiple projects, prioritize effectively, and work independently in a fast-paced environment.
- Willingness to adopt and propose AI-based strategies and approaches.
- Professional working proficiency in French and English; additional languages are a plus.
- Enjoyment of working in diverse, cross-cultural teams with a curious, proactive, and customer-focused mindset.
Mindset & Cultural Fit
- Thrive in diverse, cross-cultural environments, bringing a global perspective.
- Curious and self-driven learner, eager to master new technologies and understand the energy sector.
- Collaborative, empathetic, and customer-focused with a passion for solving complex challenges.
What We Offer
- Direct impact on the global energy transition with innovative technology.
- A fast-paced, international startup environment with growth opportunities.
- Flexible work options: remote within Canada or hybrid, with flexible hours.
- A supportive, friendly culture with high autonomy and influence.
- Corporate laptop and smartphone.
Gilytics is committed to an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and will provide accommodation upon request.
Key skills/competency
- Customer Success Manager
- SaaS
- B2B
- Account Management
- Product Management
- Energy Sector
- Infrastructure
- GIS
- Customer Relationship Management
- AI Strategy
Skills & topics
- Customer Success Manager
- SaaS
- B2B
- Account Management
- Product Management
- Energy
- Infrastructure
- GIS
- Customer Relationship Management
- AI
- Remote
- Canada
How to get hired
- Tailor your resume: Highlight B2B SaaS, GIS, energy sector, and customer success experience.
- Craft a strong cover letter: Emphasize your passion for customer relationships and AI.
- Prepare for interviews: Showcase your stakeholder management and problem-solving skills.
- Ask insightful questions: Demonstrate your understanding of Gilytics' mission and technology.
- Follow up diligently: Reinforce your interest and qualifications after the interview.
Technical preparation
Familiarize yourself with cloud platforms.,Understand GIS and infrastructure design principles.,Study Gilytics' specific software features.,Learn about AI applications in the sector.
Behavioral questions
Describe a complex customer challenge you solved.,How do you build strong stakeholder relationships?,How do you identify and mitigate customer churn risk?,Share an example of influencing a product roadmap.
Frequently asked questions
- What is the primary focus of the Customer Success Manager role at Gilytics AG?
- The primary focus of the Customer Success Manager at Gilytics AG is to ensure clients receive maximum value from the company's infrastructure design cloud platform. This involves leading onboarding, providing training, building strong relationships, and collaborating with product teams to influence the roadmap and drive customer retention.
- What industry experience is most valued for this Customer Success Manager position?
- Gilytics AG highly values experience in B2B SaaS, GIS, utilities, or the energy sector. A background in technical or business fields related to energy, infrastructure, or software is also beneficial.
- Is this a remote position, and where must I reside to be considered?
- Yes, this is a remote position. To be eligible, you must reside in Canada and be legally entitled to work in Canada. Gilytics AG is unable to provide immigration sponsorship.
- What is Gilytics AG's stance on Artificial Intelligence in this role?
- Gilytics AG is actively contributing to AI strategy and adoption. The ideal candidate will be willing to adopt and propose AI-based strategies and approaches within their customer success initiatives.
- What kind of work environment can I expect at Gilytics AG?
- You can expect a fast-paced, international startup environment that fosters a supportive, friendly culture with a high level of autonomy and influence. The company values diverse, cross-cultural teams and encourages a curious, proactive, and customer-focused mindset.
- What are the key responsibilities for a Customer Success Manager at Gilytics?
- Key responsibilities include leading customer onboarding and training, building strong stakeholder relationships, gathering customer needs, monitoring customer health, identifying upsell opportunities, supporting renewals, and collaborating with Sales and Marketing.
- What languages are required for the Customer Success Manager role?
- Professional working proficiency in both French and English is required. Additional languages, such as Spanish or Portuguese, are considered an asset.
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