Customer Service/Customer Support Internship in Mumbai, South Mumbai
Giftech Global · Mumbai Metropolitan Region
- On site
- Internship
- ₹50,000 / year
- Mumbai Metropolitan Region
Job highlights
- Assist customers with inquiries and record updates.
- Resolve customer complaints professionally.
- Collaborate with team for customer satisfaction.
- Conduct surveys and analyze feedback.
- Gain experience in customer service.
About the role
Customer Service/Customer Support Internship
Are you a dynamic and enthusiastic individual looking to kickstart your career in customer service and support? Giftech Global is seeking a Customer Service/Customer Support intern who is proficient in MS-Excel, has excellent communication skills, and is fluent in spoken English.
As an intern at Giftech Global, you will have the opportunity to develop your customer service and support skills while working closely with our team to provide exceptional service to our clients.
Selected Intern's Day-to-day Responsibilities Include
- Assisting customers with inquiries and providing timely and accurate responses
- Maintaining and updating customer records in MS-Excel or Spreadsheet
- Resolving customer complaints and issues in a professional manner
- Collaborating with team members to improve customer satisfaction
- Conducting customer satisfaction surveys and analyzing feedback
- Assisting with administrative tasks to support the customer service team
- Using your communication proficiency to communicate effectively with customers
If you are a proactive and customer-focused individual with a passion for delivering excellent service, we want to hear from you! Join us at Giftech Global and gain valuable experience in the fast-paced world of customer service.
About Company
Your growth partner for every occasion! We deal in corporate gifting products that are customized and curated to deliver PAN India as well as to cater worldwide to 180+ countries.
Key skills/competency
- Customer Service
- Customer Support
- MS-Excel
- Communication Skills
- Problem-Solving
- Client Relations
- Data Entry
- Team Collaboration
- Customer Feedback
- Administrative Support
Skills & topics
- Customer Service
- Customer Support
- Internship
- MS-Excel
- Communication Skills
- Mumbai Jobs
- Entry Level
- Client Relations
- Data Entry
- Corporate Gifting
How to get hired
- Tailor your resume: Highlight MS-Excel proficiency and communication skills.
- Craft a compelling cover letter: Emphasize your customer-centric approach.
- Prepare for interviews: Practice answering customer service scenarios.
- Showcase enthusiasm: Demonstrate your eagerness to learn and grow.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Customer Service Intern at Giftech Global?
- As a Customer Service Intern at Giftech Global, you will assist customers with inquiries, maintain customer records in MS-Excel, resolve complaints, collaborate with the team, conduct satisfaction surveys, and support administrative tasks.
- What skills are essential for the Customer Service Internship at Giftech Global?
- Essential skills include proficiency in MS-Excel, excellent communication skills, fluency in spoken English, a proactive attitude, and a passion for customer service.
- What kind of experience will I gain as a Customer Service Intern at Giftech Global?
- You will gain valuable experience in customer service and support, client relations, data management, and professional communication within a corporate gifting environment.
- How can I best prepare my application for the Customer Service Internship at Giftech Global?
- Focus on highlighting your MS-Excel skills, communication abilities, and any prior experience or demonstrated interest in customer service. Tailor your resume to showcase these strengths.
- What is the work environment like at Giftech Global for interns?
- Giftech Global offers a dynamic environment where interns work closely with the team, gaining hands-on experience and contributing to exceptional client service in the fast-paced corporate gifting industry.