Job Overview
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Job Description
About the Role: Technical Support Engineer at GHS
As a Technical Support Engineer at GHS, you will play a crucial role in ensuring the smooth operation and security of our clients' and internal users' systems. This position offers a dynamic environment where approximately 80% of your time will be dedicated to client-facing support, and 20% to supporting internal users alongside an apprentice. GHS is experiencing rapid growth, and we are looking for a proactive individual who thrives on autonomy and wants to contribute to improving our client's daily experience.
Your Missions
~80% Client-Facing Support:
- Provide technical assistance to users.
- Resolve system and network incidents.
- Draft procedures and support documentation.
- Educate users on security best practices.
~20% Internal User Support (with an apprentice):
- Facilitate workshops on internal digital tools.
- Manage user accounts within the Google directory.
- Manage the machine fleet (via JamfPro MDM).
- Oversee inventory and licenses.
- Conduct technological watch.
Why Join GHS?
Project Ambition: GHS is growing rapidly, and our clients' assistance needs are expanding at the same pace, offering exciting challenges and opportunities.
The Challenge: Do you enjoy autonomy and freedom in optimizing your work? Do you want to propose improvements to the product team to enhance our clients' daily lives? This role offers precisely that!
Our Culture: We value well-executed work to best serve our clients, fostering a warm atmosphere and diverse profiles within a well-established SME, always striving to innovate and improve.
Benefits at GHS
- Competitive remuneration.
- Health insurance, meal vouchers, cultural checks, and more.
- Spacious and bright offices in the heart of the 10th arrondissement of Paris, where we organize regular social events, osteopathy sessions, gym classes, etc.
- Latest generation Apple equipment.
- Regular team events (Teambuilding, happy hours, seminars...).
Key skills/competency
- Technical Support
- System Administration
- Network Troubleshooting
- User Assistance
- IT Security Awareness
- Google Workspace Administration
- JamfPro MDM
- Inventory Management
- Documentation
- Customer Service
How to Get Hired at GHS
- Research GHS's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical support, system administration, and client interaction.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve complex system and network incidents.
- Highlight communication skills: Emphasize experience in drafting procedures and educating users on technical topics.
- Prepare for technical questions: Review concepts related to Google Workspace, JamfPro, and general IT security for the Technical Support Engineer role.
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