Head of Content Systems & Operations

About GetYourGuide

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team Mission

We unlock unforgettable travel experiences for every Modern Explorer by curating inspiring and intuitive ways to discover our destinations, empowering experience creators to provide high-quality content at scale, and removing language and cultural barriers across our platform.

We’re seeking a senior leader for our Site Merchandising, Content Management & Localization department and drive our shift to an AI‑first content organization. You’ll lead a 30‑FTE team including outsourced operations, reporting directly to the COO and co‑founder. You’ll shape scalable content and data operations at the intersection of Operations, Product/Tech and Marketing as a central partner on how we design and run our marketplace experiences.

Your Mission as Head of Content Systems & Operations

• Build, lead and develop your functional teams and a large freelancer pool, creating clarity, focus and a high‑performance culture.
• Own, evolve and execute the department strategy, including org design and operating model; communicate and drive change with your teams and key stakeholders.
• Partner closely with Product and Tech leaders on content‑related solution design and target operating models.
• Continuously improve AI‑enabled content operations across merchandising, marketplace content and localization, ensuring operational excellence and reliable delivery.
• Design human expert and automated systems interaction through human‑in‑the‑loop workflows across content creation, model training and evaluation, and live operations.
• Develop and scale frameworks and programs that improve source and localized content quality, merchandising effectiveness and overall product experience.
• Establish and maintain data standards and guidelines to ensure consistency and accuracy.

Your Toolkit

• 8+ years in a high‑growth digital environment (marketplace or e‑commerce strongly preferred), including 3+ years leading teams.
• Proven track record in scaled content operations, site merchandising, localization or closely related product/operations domains.
• Strong systems thinking and metrics rigor across content quality, data completeness, translation quality and merchandising impact.
• Demonstrated ability to solve complex customer problems and to manage large, cross‑functional projects and stakeholder groups.
• High affinity with AI and automation, hands-on exposure to human-in-the-loop workflows and content/data tooling and comfortable partnering with DS/ML functions.
• Excellent stakeholder management and communication skills, able to steer and influence cross‑functional teams at all levels.
• Based in or willing to relocate to Berlin.

How We’ll Make Your Career Journey Extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development.
• Work from anywhere in the world for 30 days per year.
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events.
• Monthly transportation and fitness budget.
• Discounts for you, your friends, and family on GetYourGuide activities.
• Language reimbursement program.
• Health and wellness benefits.

Key skills/competency

• Content Strategy
• AI & Automation
• Content Operations
• Localization Management
• Site Merchandising
• Team Leadership
• Systems Thinking
• Stakeholder Management
• Data Standards
• E-commerce/Marketplace