Customer Service Representative
GetInsured
Job Overview
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Job Description
About GetInsured
GetInsured is a customer-first, technology-driven company modernizing access to insurance. We offer a supportive remote culture that values innovation, employee growth, and meaningful connections. Our digital tools empower you to assist customers with confidence.
Why GetInsured is Different
- Fully remote, flexible, and backed by modern collaboration tools.
- Investment in your growth from day one: paid training, inclusive squads, and leadership that actually listens.
- Opportunity to grow with the company.
About the Customer Service Representative Role
We are seeking friendly communicators to support our customers via phone, email, or chat. As a Customer Service Representative, you’ll be the voice of GetInsured, engaging in real conversations without complicated scripts. This role is perfect for students, parents, or anyone seeking a flexible part-time position with growth potential. It is beginner-friendly, with full training provided.
Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate product/service information.
- Assist customers with account updates.
- Resolve basic issues and escalate when necessary.
- Maintain customer records.
- Deliver friendly and professional service.
Qualifications
High school diploma or equivalent is required.
Required Skills
- Good communication skills.
- Basic computer skills.
- Ability to work independently.
- Reliable internet connection.
- Positive attitude.
- Customer-focused mindset.
Working Environment & Benefits
- Fully remote structure with flexible part-time scheduling.
- Collaborative digital tools (Slack, Zoom, Asana).
- Supportive leadership and an inclusive, diverse team culture.
- Growth-focused environment with regular check-ins & mentorship.
- Career growth opportunities, from part-time to leadership tracks.
- Work-life balance with a focus on impact, not burnout.
Why Join GetInsured?
Experience growth, stability, flexibility, and real impact. Every day you’ll help someone find clarity in insurance. Be part of a team that values your unique journey. GetInsured boasts thousands of satisfied customers and a 4.9 employee rating on TrustRemote.
Key skills/competency
- Customer Service
- Communication
- Issue Resolution
- Digital Communication
- Data Entry
- Customer Support
- Problem Solving
- Team Collaboration
- Technical Aptitude
- Client Relations
How to Get Hired at GetInsured
- Research GetInsured's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their customer-first approach.
- Tailor your resume: Highlight communication skills, customer service experience (even informal), and any familiarity with remote work tools. Use keywords from the Customer Service Representative job description.
- Practice digital communication: Since this is a remote role, demonstrate strong written and verbal communication skills for phone, email, and chat interactions during interviews.
- Show your customer focus: Prepare examples of how you've successfully helped others, resolved issues, and maintained a positive attitude in customer-facing scenarios.
- Emphasize adaptability: Be ready to discuss how you thrive in flexible, independent work environments and are eager to learn and grow within the Customer Service Representative role.
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