Telephone Operations Specialist

About the Role: Telephone Operations Specialist

Get Offers is seeking a Telephone Operations Specialist to manage high-volume telephone operations. This flexible hourly contractor role is globally remote and requires proficiency in dispatch software and the Microsoft Office suite. You will be responsible for documenting complete call handling workflows, from initial connection through information verification and data entry.

Key Responsibilities

• Call Routing & Connection Management: Efficiently route local, long-distance, emergency, and specialized calls using switchboard systems, monitoring signal lights and maintaining seamless connections.
• Customer Information Processing: Listen attentively to caller requests, verify unclear information through alternate spellings/locations, and provide accurate directory assistance using alphabetical/geographical references.
• Data Entry & Directory Maintenance: Update and maintain directory databases, categorize incoming information from multiple sources, and verify data accuracy across all records and systems.
• Dispatch & Device Coordination: Utilize computer-aided dispatch software and handheld computer device applications to log calls, track statuses, and generate operational reports.
• Performance Documentation & Reporting: Create Excel spreadsheets tracking call volumes, connection times, and accuracy metrics while preparing PowerPoint briefings for operational reviews.

Required Skills

• Microsoft Outlook (email/communication)
• Windows OS proficiency
• Microsoft Excel (call tracking, reporting, data analysis)
• Microsoft PowerPoint (briefings, training materials)
• Computer-aided dispatch software experience
• Handheld computer device applications
• Exceptional customer service and information verification

Technical Tools Used

• Telephone switchboard/call routing systems
• Computer-aided dispatch (CAD) software
• Handheld mobile device dispatch applications
• Microsoft Office Suite (Outlook, Excel, PowerPoint, Windows)
• Directory management databases
• Cloud collaboration platforms

Ideal Background

• Call center representatives with dispatch experience
• 911/emergency dispatch operators
• Customer service specialists using CAD software
• Directory assistance professionals
• Remote technical support with Microsoft Office proficiency

Preferred Qualifications

• Experience maintaining large organization directories
• High-volume customer service or dispatch background
• Multitasking in fast-paced remote environments

Key skills/competency

• Telephone Operations
• Dispatch Software
• Microsoft Office Suite
• Call Routing
• Customer Service
• Data Entry
• Directory Management
• Reporting
• Information Verification
• Multitasking