Associate Solutions Engineer
Get Offers
Job Overview
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Job Description
About the Role: Associate Solutions Engineer at Get Offers
Get Offers is seeking an Associate Solutions Engineer on behalf of a client specializing in advanced human data and AI infrastructure systems. This client partners with leading AI labs and enterprise teams to deploy expert-driven training workflows and scalable data systems. In this role, you will be crucial in supporting enterprise customers and ensuring seamless technical execution.
Job Summary
As an Associate Solutions Engineer, you will provide technical troubleshooting, workflow optimization, and proactive account monitoring for enterprise clients. This position is not a basic support role; it requires a product-oriented mindset to identify root causes, improve processes, and shape the customer experience through actionable insights and cross-functional collaboration.
Key Responsibilities
- Monitor client account usage to identify trends, anomalies, and proactive support opportunities.
- Troubleshoot technical issues for enterprise customers and provide clear, actionable solutions.
- Escalate complex or unresolved issues to Engineering with precise documentation.
- Maintain and improve technical documentation and internal Knowledge Base resources.
- Collaborate with cross-functional teams to share customer insights and improve workflows.
- Identify recurring customer challenges and recommend product or process enhancements.
- Communicate complex technical concepts clearly and empathetically to non-technical stakeholders.
Required Skills and Qualifications
- Strong troubleshooting and creative problem-solving abilities.
- Product-oriented mindset with strong ownership.
- Excellent written and verbal communication skills.
- Experience in enterprise customer support or client-facing technical roles.
- Ability to clearly document technical issues and solutions.
- Highly organized with strong attention to detail.
- Comfortable working independently in a remote environment.
- Ability to manage multiple concurrent tasks effectively.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Familiarity with SaaS products, APIs, or cloud-based systems.
- Previous experience in solutions engineering or enterprise technical support environments.
Key skills/competency
- Solutions Engineering
- Technical Support
- Troubleshooting
- Client Management
- SaaS Products
- API Integration
- Cloud Systems
- Documentation
- Cross-functional Collaboration
- AI Infrastructure
How to Get Hired at Get Offers
- Research Get Offers's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight solutions engineering, technical support, and AI infrastructure experience for Get Offers.
- Showcase problem-solving: Prepare examples demonstrating strong troubleshooting and product-oriented thinking in interviews.
- Emphasize communication skills: Practice clearly articulating complex technical concepts for Get Offers's client-facing roles.
- Highlight remote work aptitude: Discuss your ability to work independently and manage tasks effectively remotely.
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