NGSS Customer Support Analyst (Fixed term 6 mon... @ Genius Sports
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About Genius Sports
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE
As a NGSS Customer Support Analyst, you join a team that assists sports leagues and teams to boost performance on and off the field using cutting-edge tech, analytics, and visual insights. This role is based in Secaucus, New Jersey and involves providing technical support and training to remote system users while ensuring top-notch customer service.
Main Responsibilities
- Provide technical support for computer systems, software, and hardware.
- Respond to queries via phone, email, or chat.
- Resolve IT issues on LAN, WAN, and other systems.
- Assist both remotely and onsite for training and events.
- Log, track, and resolve issues per service desk standards.
- Create training materials and help guides.
- Maintain hardware checklists and support maintenance schedules.
Required Skills & Competencies
Key skills/competency: IT Networks, Troubleshooting, Customer Service, Office 365, Hardware, Communication, Analytical, Time Management, Training, Helpdesk
How to Get Hired at Genius Sports
🎯 Tips for Getting Hired
- Research Genius Sports: Explore company culture, news, and values.
- Customize Resume: Highlight IT support and customer service experience.
- Practice Interviews: Prepare for technical and behavioral questions.
- Showcase Skills: Demonstrate analytical, troubleshooting and communication abilities.