Trade Support Engineer
Geneva Trading · San Francisco, CA
- Hybrid
- Full-time
- $130,000 / year
- San Francisco, CA
Job highlights
- Act as the primary contact for trading desk technical issues.
- Troubleshoot and resolve application and hardware problems.
- Manage trader connectivity and global exchange credentials.
- Automate tasks and improve systems with scripting.
- Gain expertise in electronic trading and financial markets.
About the role
About Geneva Trading
Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.
Trade Support Engineer Role Overview
Geneva Trading is looking for a Trade Support Engineer to be the primary point of contact for our trading desks. You will sit between the Traders and the Core IT team, ensuring our systems run smoothly and resolve any technical issues that pop up during the trading day. This is a fast-paced role that requires quick thinking, a solid technical background, and a good understanding of how financial markets work.
What You’ll Do
- Support the Desk: Act as the "first responder" for all trading application and hardware issues. If a trader has a problem, you are the person they call.
- Troubleshoot & Fix: Investigate issues within our desktop and server applications. You’ll dig into log files to find out what went wrong and fix it.
- Manage Connectivity: Onboard new traders, set up trading accounts, and manage credentials for various global exchanges (CME, ICE, etc.).
- Improve the System: Use scripting (Python or Bash) to automate repetitive tasks and build better alerts so we catch problems before they affect trading.
- Subject Matter Expert: Become the go-to person for our internal trading software. You’ll help train traders on new features and updates.
- Deploy Updates: Test new software releases and manage the rollout to ensure everything stays stable.
What We’re Looking For
- Experience: 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank.
- Exchange Knowledge: Familiarity with how exchanges like the CME, Eurex, or ICE operate.
- Technical Skills: Strong experience with FIX Protocol. Comfortable working in both Linux and Windows environments. Ability to write basic scripts (Python, Bash, or Perl) to automate tasks. Basic database knowledge (SQL) to look up trade data. Utilize AI tools to assist in log analysis, script generation, and streamlining incident resolution workflows.
- Soft Skills: You can stay calm and focused when things get high-pressure. You enjoy solving puzzles and aren't afraid to "get under the hood" of an application.
- Availability: Since markets operate around the clock, you’ll need to be available for occasional on-call support or weekend work.
Why This Role?
This is a great position for someone who enjoys being close to the action of the markets. You’ll see the direct impact of your work on the trading floor every day and have the opportunity to master the technical side of electronic trading.
Compensation
Base Salary Range: $100,000 - $130,000, plus eligibility for a performance-based bonus. Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our employee incentives here: https://www.genevatrading.com/employee-incentives/
Key skills/competency
- Trade Support Engineer
- Financial Markets
- FIX Protocol
- Linux
- Windows
- Python
- Bash
- SQL
- Troubleshooting
- Application Support
Skills & topics
- Trade Support Engineer
- Application Support
- FIX Protocol
- Linux
- Windows
- Python
- Bash
- SQL
- Financial Markets
- Trading Support
- IT Support
- Technical Support
- Proprietary Trading
- Chicago
- Dublin
- London
How to get hired
- Tailor your resume: Highlight experience with FIX Protocol, Linux/Windows environments, and scripting languages like Python or Bash. Quantify achievements in trade support or application support roles.
- Showcase exchange knowledge: Emphasize familiarity with CME, Eurex, or ICE operations and your ability to manage global exchange credentials.
- Demonstrate problem-solving: In your application and interviews, provide examples of how you've quickly resolved high-pressure technical issues and automated tasks.
- Prepare for technical questions: Be ready to discuss your experience with log analysis, database queries (SQL), and utilizing AI tools for technical support.
- Express enthusiasm for markets: Convey your passion for the fast-paced financial markets and your desire to be close to trading activity.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Trade Support Engineer at Geneva Trading?
- As a Trade Support Engineer at Geneva Trading, you can expect to deepen your expertise in electronic trading systems and financial markets. Opportunities for growth include specializing in specific trading technologies, moving into system development, or taking on more senior support and team lead roles within the technology department. Your direct impact on the trading floor provides a unique foundation for career advancement.
- What kind of technical challenges can I expect as a Trade Support Engineer at Geneva Trading?
- You will encounter a variety of technical challenges, from troubleshooting real-time trading application issues and hardware problems to managing connectivity for global exchanges. A significant part of the role involves using scripting (Python, Bash) for automation, analyzing log files, and potentially leveraging AI tools for faster incident resolution. Your ability to quickly diagnose and fix problems under pressure will be key.
- How does Geneva Trading support the professional development of its Trade Support Engineers?
- Geneva Trading fosters an environment of personal and professional excellence. For Trade Support Engineers, this means opportunities to become a subject matter expert in internal trading software, receive training on new features and updates, and continuously learn about the intricacies of financial markets and electronic trading. The company also offers a competitive total rewards package and encourages a passion for progress.
- What is the importance of FIX Protocol for a Trade Support Engineer at Geneva Trading?
- FIX Protocol is critical for a Trade Support Engineer at Geneva Trading as it's a standard for electronic communication of trades and order information in financial markets. Strong experience with FIX Protocol is essential for managing connectivity, troubleshooting trading issues, and ensuring smooth communication between different trading systems and exchanges.
- How does Geneva Trading use AI in its Trade Support Engineer role?
- Geneva Trading leverages AI tools to enhance the Trade Support Engineer's capabilities. This includes assisting in log analysis to quickly identify the root cause of issues, aiding in script generation for automation tasks, and streamlining overall incident resolution workflows. Embracing AI helps ensure efficient and effective support for the trading desks.
- What is the company culture like at Geneva Trading for a Trade Support Engineer?
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