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Sr Engineer, Cloud Development Support

Genesys

Budapest Metropolitan AreaOn Site

Original Job Summary

Overview

Genesys empowers organizations of all sizes to create exceptional customer and employee experiences using its AI-powered Genesys Cloud platform. The Sr Engineer, Cloud Development Support plays a critical role in bridging customer experience with product engineering, ensuring rapid resolution of technical issues and continuous improvement of the platform.

Key Focus Areas

  • Isolate, diagnose, and resolve product bugs
  • Develop automation and self-service solutions
  • Manage abusive access and mitigate malicious activity

Role & Responsibilities

This position acts as a technical expert and escalation point for Priority 1 incidents, collaborating with R&D, QA, and customer support teams. Responsibilities include providing advanced technical consultation, designing automated solutions with Dev Support Automation engineers, mentoring support engineers, and maintaining detailed technical documentation.

Minimum Requirements

  • Bachelor’s degree in Computer Science, Information Technology or equivalent experience
  • 2+ years experience with complex SaaS or CCaaS solutions
  • Proven customer-facing experience with strong technical communication skills
  • Experience with microservices architectures and modern programming languages

Skills Required

  • Advanced troubleshooting of integration issues (REST APIs, Webhooks, WebSockets)
  • Strong understanding of application-layer technologies (HTTP, DNS, OAuth)
  • Hands-on experience with AWS, Google Cloud, Microsoft Azure and STT/TTS systems
  • Foundational knowledge of WebRTC and scripting or development

Key Skills/Competency

  • Cloud Architecture
  • Microservices
  • Automation
  • Troubleshooting
  • AWS
  • REST APIs
  • Customer Experience
  • SaaS
  • Coding
  • Dev Support

How to Get Hired at Genesys

🎯 Tips for Getting Hired

  • Research Genesys culture: Understand their mission, values, and recent news.
  • Customize your resume: Highlight cloud, automation, and support expertise.
  • Review technical skills: Emphasize microservices, AWS, and troubleshooting.
  • Prepare for interviews: Practice explaining complex technical solutions.

📝 Interview Preparation Advice

Technical Preparation

Review microservices and cloud architecture basics.
Practice debugging REST API and integration issues.
Brush up on AWS, Google Cloud, and Azure fundamentals.
Study automation tools and scripting languages.

Behavioral Questions

Describe a time you resolved critical incidents.
Explain your approach to team collaboration under pressure.
Discuss handling customer expectations during technical challenges.
Share an example of mentoring under stressful situations.