Solution Consulting Senior Manager

About Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary

As the Solution Consulting Senior Manager, you will play a pivotal role in driving our sales success by leading a high-performing team of Solution Consultants (SC) and Architects selling into the Enterprise market segment in the Eastern US. You will provide technical leadership and be responsible for setting vision, goals, and execution that aligns with Sales Leadership goals in pursuit of pipeline and sales growth objectives.

The team collaborates with Enablement, Sales Leadership, Product Management, and customers on the Genesys AI unique value proposition, roadmap, Proof of Concept (PoC) Development Lab environments, and rapidly prototype solutions, all aimed to help Go-To Market initiatives and nurture various enterprise business opportunities. These initiatives drive towards the goal empowering self-sufficiency of Genesys Cloud and the Genesys AI solution set during the Pre-Sales cycle while co-creating demos, Proof of Concepts and technical Go-To-Market reusable assets. You and the team will work with all levels of partner organizations, helping to tailor the joint Genesys and partner demo strategy to meet the needs of various business and technical stakeholders including C-level decision-makers.

The team also works on direct opportunities supporting and providing compelling demos, facilitating AI architecture conversations, PoC’s, and rapid prototyping to increase the velocity a technical win and ultimately, deal closure. The team’s role is imperative to the success of sales opportunities at scale.

What You'll Do

• Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
• Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
• Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre-Sales members and our Sales colleagues.
• Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
• Understand enterprise customers’ needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
• Collaborate with the product management, engineering, and Leadership teams to provide data-driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
• Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top-tier solution by our customers.
• Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
• Provide oversight of activities related to Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.

Qualifications

• Located in the United States
• Bachelor's degree in a relevant technical field; advanced degree is a plus.
• 5+ years of experience in solutions consulting, technical sales, or related roles.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
• Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Project Management skills and hands on experience with Project Management Tools such as Asana.
• Experience with creating Salesforce reports and dashboards.
• Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
• Results-driven with a focus on achieving and exceeding data-driven sales targets.
• Proficiency in relevant software tools and technologies.

Compensation & Benefits

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$150,500.00 - $264,700.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Key skills/competency

• AI and Machine Learning
• CCaaS and Customer Experience
• Solution Architecture and Design
• Technical Pre-Sales Leadership
• Generative AI and Large Action Models
• Salesforce CRM
• AWS Cloud Platform
• Project Management (Asana)
• Data-driven Storytelling
• Cross-functional Collaboration