Senior Compliance Engineer

Senior Compliance Engineer at Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This Senior Compliance Engineer role combines deep compliance and security domain expertise with technical implementation skills to build and maintain internal GRC services, automate evidence collection workflows, and enhance compliance assurance capabilities within an agile environment. The successful candidate will work closely with colleagues based in Ireland, with the wider team distributed across Ireland, Hungary, the United States, and Canada, focusing on automating compliance processes, implementing policy-as-code solutions, and leveraging AI technologies to modernize governance, risk, and compliance operations.

Key Responsibilities

• Compliance Process Automation & Evidence Management: Lead the design and implementation of automated evidence collection systems, build and maintain compliance evidence automation services, and develop automated compliance monitoring and enforcement systems. Identify opportunities to automate manual compliance activities and implement solutions to enhance efficiency while maintaining regulatory compliance standards.
• Policy-as-Code Implementation: Develop and maintain policy-as-code solutions that codify compliance requirements, translate regulatory requirements (SOC 2, ISO 27001, PCI DSS) into executable policies, and integrate them into service deployment and monitoring workflows.
• AI-Enhanced Compliance Operations: Contribute to AI compliance initiatives including knowledge management systems and assistance tools, explore agentic AI architectures for automating complex compliance workflows, and leverage AWS Bedrock and AI-assisted development tools to streamline compliance documentation retrieval and automate responses to compliance queries.
• Compliance Framework Expertise & Requirements Analysis: Apply deep understanding of security and compliance frameworks (SOC 2, ISO 27001, PCI DSS, GDPR) to analyze requirements, identify control gaps, and design solutions. Collaborate with internal and external stakeholders to translate compliance needs into technical implementations.
• Technical Implementation & Integration: Develop and maintain integrations between tools and automated services, build and maintain internal GRC services, and work with AWS services (Lambda, Step Functions, S3, Bedrock, etc.) to build scalable solutions.
• Documentation & Knowledge Management: Create and maintain documentation for all automated processes and contribute to centralized knowledge management system development.
• Project Management & Stakeholder Collaboration: Own the management of automation projects within Jira, ensuring tracking and delivery. Collaborate with stakeholders across Security and Compliance, platform engineering teams, and security architects.

Minimum Requirements

• Bachelor's and/or Master's degree in Information Security, Cybersecurity, Computer Science, or related technical discipline
• 5+ years of professional experience in compliance engineering, security engineering, or software development
• Strong understanding of cloud security principles and AWS services (Lambda, S3, Step Functions, IAM)
• Python programming skills with experience in automation and integration development
• Demonstrated ability to translate compliance requirements into technical implementations
• Experience with policy-as-code approaches or infrastructure-as-code
• Demonstrated experience with audit operations or control implementation
• Familiarity with agile development methodologies
• Experience with compliance management systems
• Deep understanding of security and compliance frameworks including SOC 2, ISO 27001 and/or PCI DSS
• Excellent problem-solving and analytical skills
• Fluent in English (both written and verbal) - Hungarian language skills are not required

Preferred Qualifications

• Experience with AI/ML technologies applied to compliance or security use cases
• Knowledge of AWS Bedrock, vector databases, or RAG systems
• Understanding of DevSecOps practices and CI/CD pipelines
• Experience with serverless architectures and event-driven compliance workflows
• Certifications such as CISSP or AWS Security certifications

About Us

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. Genesys is an equal opportunity employer committed to diversity in the workplace.

Key skills/competency

• Compliance Automation
• Policy-as-Code
• AWS Cloud
• Python Development
• GRC Frameworks
• Security Engineering
• AI Integration
• Audit Readiness
• Regulatory Compliance
• DevSecOps