Executive Assistant

Overview

We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.

Key Responsibilities

Executive & Regional Leadership Support

• Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA
• Manage a complex, dynamic calendar across multiple countries and time zones
• Anticipate priorities related to customer engagements, regional leadership meetings, and global forums
• Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials

Customer Success & Stakeholder Coordination

• Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations
• Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams
• Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness

Communications & Confidentiality

• Handle sensitive regional, customer, and people-related information with the highest level of discretion
• Draft and manage correspondence, presentations, and internal communications on behalf of the SVP
• Support preparation of leadership updates, business reviews, and executive summaries

Operational & Business Management

• Track action items, decisions, and follow-ups from regional leadership meetings
• Support budget tracking, expense management, and purchase approvals as required
• Coordinate international travel, visas, and itineraries across EMEA
• Assist with planning regional offsites, leadership forums, and team events

Strategic & Project Support

• Support cross-functional initiatives related to customer success, retention, renewals, and adoption
• Assist with special projects, data gathering, and preparation of business insights
• Help improve administrative and operational processes within the EMEA Customer Success organization

Qualifications

Required

• Significant experience supporting senior executives (SVP, VP, or equivalent)
• Proven ability to manage complexity across regions, cultures, and time zones
• Exceptional organizational, prioritization, and problem-solving skills
• Strong written and verbal communication skills
• High level of professionalism, discretion, and trust

Preferred

• Experience in Customer Success, SaaS, or enterprise technology environments
• Familiarity with EMEA business practices and cultural nuances
• Comfort working with senior leaders, customers, and external partners
• Advanced proficiency in productivity and collaboration tools
• Multilingual with English as the primary language and Spanish/German preferrred

Key Competencies

• Proactive, anticipatory approach
• Strong judgment and executive presence
• Stakeholder and relationship management
• Ability to operate effectively in ambiguity and fast-changing environments
• Cultural awareness and adaptability

What Success Looks Like

• Operates efficiently across EMEA with clear priorities and minimal friction
• Customer and internal engagements are well-prepared and impactful
• Regional leadership meetings are structured, productive, and action-oriented
• The Executive Assistant is recognized as a trusted partner within the Customer Success leadership team

Key skills/competency

• Executive Support
• Calendar Management
• International Travel Coordination
• Stakeholder Management
• Confidentiality
• Communication Skills
• Organizational Skills
• Problem-Solving
• Proactive Approach
• Cultural Awareness