Staff Conversational AI Designer

About the Role

General Motors is seeking a talented, curious, and highly motivated Staff Conversational AI Designer to join their Voice & Sound team. The ideal candidate will possess deep expertise in Voice and Multimodal interfaces, joining a team of experts focused on end-to-end multimodal customer experiences. This role drives innovation in the rapidly evolving high-tech world of AI through user-centric practices and design.

As a Staff Conversational AI Designer, you will lead with vision, collaborating with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.

What You'll Do

• Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
• Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
• Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice-forward interactions that leverage AI.
• Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, and ideating.
• Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
• Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
• Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes, and voice prototypes to illustrate vision and influence impactful experiences in AI.
• Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.

Your Skills & Abilities (Required Qualifications)

• 9+ years creating conversational design experiences.
• Ability to combine vision with strong creative design execution.
• Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
• Experience designing for Generative or Agentic AI-powered experiences.
• Understanding of machine learning & natural language processing (NLP) fundamentals.
• Experience incorporating research into the design process.
• Subject matter expertise demonstrated by the ability to work independently, be organized, self-motivated, and have attention to detail.
• Excellent written, visual, and verbal communication skills with a strong track record of presenting design solutions to executive audiences.
• Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc).
• Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences.
• Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc).

What Will Give You a Competitive Edge (Preferred Qualifications)

• Deep understanding of Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs.
• Demonstrated expertise in how to communicate technical concepts to a non-technical audience (verbal and written).
• Ability to accelerate and enhance environments with robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences.

Key skills/competency

• Conversational AI Design
• Multimodal Interface Design
• User-Centered Design
• Generative AI
• Natural Language Processing (NLP)
• Prototyping
• Design Systems
• Stakeholder Collaboration
• Usability Testing
• Design Documentation