Knowledge Architect

Overview

The Knowledge Architect at General Motors leads end-to-end knowledge management efforts, powering the AskGM chatbot. This role involves partnering with Centers of Excellence to develop, govern, and maintain high-quality knowledge content.

Key Responsibilities

• Author high-quality knowledge articles, procedures, and documentation.
• Enforce knowledge governance policies including content approval workflows and version control.
• Implement quality control and perform regular audits for content accuracy.
• Build strategic partnerships with COEs ensuring accurate representation of specialized knowledge.
• Serve as liaison between technical teams and business stakeholders for knowledge initiatives.
• Troubleshoot technical issues distinguishing knowledge gaps, hallucinations, or bugs.
• Stay current with ServiceNow updates and best practices for knowledge management.

Required Experience

3 - 5 years of experience in knowledge management, technical writing or content strategy, with exposure to chatbot or AI-powered support systems, technical documentation, and content management systems.

Preferred Experience

Experience with ServiceNow and its Knowledge Management module is a plus.

Compensation & Benefits

The role offers a base salary within a range of $85,100 - $135,900 along with bonus potential and a comprehensive benefits package. Note that GM does not provide immigration sponsorship.

Work Arrangement

This position is based remotely; candidates near a GM hub may be required to report in person three times a week.

About General Motors

General Motors is driven by a vision of Zero Crashes, Zero Emissions, and Zero Congestion, fostering an inclusive work environment where every team member matters.

Key skills/competency

• Knowledge Management
• Technical Writing
• Content Strategy
• Governance
• ServiceNow
• Chatbot
• AI/ML
• Documentation
• Project Management
• Quality Control