Junior HR Service Center Analyst

Overview

The individual in this role will focus on people services, aiming for operational excellence and continuous process evolution, supporting the digital transformation of the Service Center.

We are looking for a curious, analytical profile with an interest in technology and automation, capable of quickly learning new tools and thriving in a dynamic environment.

Key Activities

• Attend to employees, former employees, and internal area requests for HR-related questions and needs (via phone, chat, email, and portal).
• Perform data input, validation, and analysis in Human Resources systems, ensuring accuracy and compliance.
• Monitor and address more complex cases, escalated to level II, with a focus on root cause analysis.
• Contribute to the updating and structuring of the knowledge base, proposing content and usability improvements.
• Identify opportunities for process improvement, simplification, digitalization, and automation of service.
• Support continuous improvement projects, new tool testing, and workflow standardization.
• Perform other tasks relevant to the Junior HR Service Center Analyst role.

Work Model

• Hybrid – 2 days home office.
• In-person work at the São Caetano do Sul plant.

Mandatory Requirements

• Complete or ongoing higher education (Administration, HR, Psychology, Technology, Engineering, Processes, or related areas).
• Intermediate Microsoft Office Suite, with emphasis on Excel (formulas, basic data analysis).
• Aptitude for digital operations.
• Intermediate English.

Desirable Qualifications

• Previous experience in customer service, call center, shared services, or CSC.
• Experience or familiarity with systems such as Workday, ServiceNow, or similar.
• Notions of process automation and continuous improvement.
• Interest or basic knowledge in Power BI, Knime, Power Automate, advanced Excel, or data analysis.
• Intermediate Spanish.

Behavioral & Technical Competencies

• Analytical profile, organized, and detail-oriented.
• Autonomy and fast learning ability.
• Clear and empathetic communication for multi-channel service.
• Ability to work under pressure, multitasking, and prioritizing.
• Strong customer orientation and problem-solving skills.
• Critical thinking to identify root causes and avoid rework.
• Results-oriented, focused on productivity and quality.
• Collaboration and teamwork.
• Continuous improvement and innovation mindset.

Important Note

An updated resume must be included at the time of application.

About GM

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Key skills/competency

• HR Services
• Customer Service
• Data Analysis
• Process Improvement
• Digital Transformation
• Automation
• Workday
• ServiceNow
• Excel
• Communication Skills