Events Administrator

About Gen Con LLC

At Gen Con LLC, our mission is to create opportunities, experiences, and communities where people can share the joy of games together. We produce North America's largest consumer hobby, fantasy, science fiction, and adventure game convention held annually in Indianapolis, IN. Gen Con brings together 70,000 attendees, over 520 exhibitors, and 20,000 ticketed events across more than 1.2 million square feet of event space.

Role Overview

The Events Administrator (Contract) is a temporary position supporting key functions in customer support during the convention season. This role is the first point of contact for event organizers, ensuring smooth communication and coordination.

Responsibilities

• Act as the initial point of contact for event organizers with exceptional customer support.
• Coordinate logistics and communications for event setups including scheduling, room assignments, housing, badge allocations, and equipment needs.
• Manage event submission processes ensuring accuracy and timeliness of event information.
• Assist in developing, implementing, and enforcing event policies and procedures.
• Collaborate with internal teams for seamless coordination and execution of events.
• Maintain accurate records and documentation for events and customer interactions.

What We’re Looking For

• Excellent written communication skills with strong business writing focus.
• Passion for nerd culture and familiarity with Gen Con.
• Outstanding interpersonal abilities; prior customer service experience required.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, especially Excel, and comfort with proprietary software.

Key Skills/Competency

• Customer Support
• Event Coordination
• Communication
• Logistics
• Organization
• Detail-Oriented
• Microsoft Office
• Problem Solving
• Team Collaboration
• Policy Implementation