Principal Client Services
@ Gemini

New York, NY
$200,000
On Site
Full Time
Posted 15 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @gemini.com
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Job Details

About Gemini

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014. The company provides secure crypto products and services to individuals and institutions in over 70 countries, aiming to reshape finance by bridging traditional finance with the decentralized future.

The Role: Principal Client Services

This role focuses on managing major institutional and VIP client accounts. You will set internal expectations, act as the escalation point for client issues, drive adoption initiatives, and work on process improvements. This is part operations and part relationship management.

Responsibilities

  • Manage day-to-day relationships with institutional and VIP clients.
  • Act as the client's advocate and escalate critical issues.
  • Facilitate project coordination, product demonstrations, and training sessions.
  • Collaborate with internal teams to create scalable solutions.
  • Mentor team members and set operational standards.

Qualifications

  • 12+ years in institutional, client-facing and ops-focused roles.
  • Experience in cryptocurrency, fintech, or institutional financial services.
  • Strong critical thinking and project management skills.
  • Ability to work cross-functionally in a fast-paced, dynamic environment.
  • Financial certifications are a plus.

Compensation & Benefits

  • Competitive starting salary with discretionary annual bonus.
  • Long-term incentive with new hire equity grant.
  • Comprehensive health plans and 401K with matching.
  • Paid Parental Leave and Flexible time off.

Work Arrangement

This role requires in-person work twice a week at one of our hub offices in Seattle, WA, New York City, NY, or Miami, FL. A hybrid work approach applies.

Key skills/competency

  • Client Management
  • Institutional Services
  • Operations
  • Cryptocurrency
  • Fintech
  • Relationship Management
  • Process Improvement
  • Project Coordination
  • Cross-functional Collaboration
  • Critical Thinking
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How to Get Hired at Gemini

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to crypto and fintech.
  • Research Gemini: Review their mission and recent news.
  • Highlight leadership: Emphasize client-facing and ops successes.
  • Prepare for technical queries: Understand crypto platforms and regulatory insights.
  • Practice scenario responses: Focus on crisis management examples.

📝 Interview Preparation Advice

Technical Preparation

Review crypto platform functionalities.
Understand fintech service models.
Study regulatory landscape basics.
Practice using client management software.

Behavioral Questions

Describe a client escalation you managed.
Explain a time you improved a process.
How did you handle ambiguous situations?
Give an example of mentoring a team member.

Frequently Asked Questions