Senior Manager, UX/UI Design AI

Senior Manager, UX/UI Design AI

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is looking for an accomplished, customer obsessed and results oriented Senior Manager of Design to lead our AI UX/UI Design Team. The ideal candidate will be comfortable working with a variety of business partners and delivering outcomes. The selected candidate will lead a team of designers and will be responsible for building and growing a team of designers as well as the product experience. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback.

This position is a hybrid role that requires to be on-site 2-3 days a week at one of the following locations: Palo Alto, CA; Manhattan, NYC.

About the Role

This role is a combination of people management and design work. As a leader of an AI UX/UI Design Team, you will be responsible for building and growing a team of designers as well as setting a high-quality bar for Design. You will work with our customers, engineers, and product management to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product experiences.

Key Responsibilities

• Collaborates with product, engineering, and business teams to uncover customer and business needs. Translates needs into digital experiences.
• Translates complex ideas into understandable concepts that evolve and enhance the product experience.
• Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocates for the customer through human-centered design methods, including discovery, research sessions, and user testing.
• Facilitates and participates in workshops with internal and external stakeholders to align with business needs.
• Drives end-to-end product design by framing problems, designing insights, and designing new methodologies/practices to serve customer needs.
• Creates process and user flows, wireframes, journey maps, and interaction models.
• Delivers design assets for acceptance, development, and delivery to market in partnership with engineering.
• Teaches, mentors and guides designers.
• Prepares and manages department business plans, staffing projections and budgets.

Qualifications

Basic Qualifications

• 10+ years of experience with User Experience design
• 5+ years of experience building, growing & managing teams
• Bachelor’s/University degree, Master’s degree preferred

Preferred Qualifications

• Experience working with Generative AI and Agentic systems
• Strong visual and UI design skills
• Experience in providing creative direction
• Experience designing for cross channel experiences
• Strong communication and storytelling skills
• Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams

The GEICO Pledge & Benefits

At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. This includes a comprehensive Total Rewards program, market-competitive compensation, a 401K savings plan with 6% match, performance incentives, and tuition assistance. Additional benefits like mental healthcare, fertility, and adoption assistance are also provided. We support workplace flexibility, including our GEICO Flex program allowing up to four weeks of remote work from anywhere in the US annually.

Key skills/competency

• UX/UI Design Leadership
• AI Design Strategy
• Generative AI Systems
• Agentic Systems Integration
• User Research & Testing
• Product Design Collaboration
• Human-Centered Design
• Figma Proficiency
• Cross-Channel Experience
• Team Management & Mentorship