6 days ago
Technology Analyst, Care Alliance Customer Success
GE HealthCare
Hybrid
Full Time
$150,000
Hybrid
Job Overview
Job TitleTechnology Analyst, Care Alliance Customer Success
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationHybrid
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Job Description
Job Description Summary
The Technology Analyst, Care Alliance Customer Success drives the analysis, optimization, and integration of technology systems across GE HealthCare’s strategic enterprise partnerships. This role ensures our Care Alliance customers achieve measurable operational efficiency, simplified technology adoption at scale, and improved clinical and financial outcomes.
Key Responsibilities
- System & Process Analysis: Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools. Identify inefficiencies, variation, and integration barriers. Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization.
- Care Alliance Partnership Implementation and Maintenance: Translate execution requirements into integrated technology solutions. Participate in implementation planning and change management.
- Cross-Functional Collaboration: Collaborate with Care Alliance account community and enterprise team stakeholders. Contribute insights in joint planning forums. Support integration across people, process, and technology.
- Technical Support & Issue Resolution: Assist with troubleshooting system, workflow, and integration challenges. Provide escalations as necessary.
- Research & Strategic Recommendations: Stay current on emerging technologies and digital integration strategies. Recommend solutions aligned with Care Alliance goals.
- Documentation & Reporting: Maintain documentation of configurations, updates, and workflows. Prepare concise reports for leadership and customer stakeholders.
Required Skills & Qualifications
- Bachelor’s degree required; Master’s preferred.
- 5+ years in IT systems analysis or healthcare technology operations.
- Proficiency with IT management tools and data visualization, preferred experience in Smartsheet and Sharepoint technology.
- Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience with healthcare technology integration or enterprise transformation, with customer facing engagement.
- Familiarity with GE HealthCare solutions or Care Alliance models.
- Certifications in PMP, ITIL, or healthcare informatics.
Key skills/competency
- System Analysis
- Technology Optimization
- Customer Success
- Healthcare Integration
- Operational Efficiency
- Data Visualization
- Cross-functional Collaboration
- Troubleshooting
- Strategic Planning
- Smartsheet
How to Get Hired at GE HealthCare
- Research GE HealthCare's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight 5+ years in IT systems analysis or healthcare technology operations, aligning skills with the Technology Analyst, Care Alliance Customer Success role.
- Showcase relevant experience: Emphasize proficiency in IT management tools, data visualization, and healthcare integration projects, with specific examples.
- Prepare for technical questions: Be ready to discuss system analysis, optimization strategies, and integration challenges within a healthcare technology context.
- Demonstrate collaboration and communication: Practice articulating your ability to work with diverse stakeholders and present complex technical information clearly and concisely.
Frequently Asked Questions
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01What is the primary focus of the Technology Analyst, Care Alliance Customer Success role at GE HealthCare?
02What level of experience is GE HealthCare looking for in a Technology Analyst, Care Alliance Customer Success candidate?
03Are specific technical tools or platforms important for this Technology Analyst position at GE HealthCare?
04Does GE HealthCare provide relocation assistance for the Technology Analyst, Care Alliance Customer Success role?
05What certifications are considered a plus for the Technology Analyst, Care Alliance Customer Success role at GE HealthCare?
06What is the expected annual salary range for a Technology Analyst, Care Alliance Customer Success at GE HealthCare?
07What does 'Care Alliance' signify in the context of this GE HealthCare role?
08What types of documentation and reporting responsibilities will this GE HealthCare role involve?
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