Philips MR Technical Support Engineer
@ GE HealthCare

Hybrid
$115,000
Hybrid
Full Time
Posted 22 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @gehealthcare.com
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Job Details

Job Overview

The Philips MR Technical Support Engineer drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers, Client Service Technicians, and Customers experiencing system performance issues. This position is the technical resource for all service-related escalations regarding the Philips MR product family, including Intera, Achieva, Panorama, Ingenia, and associated Workstations.

Responsibilities

Provide both remote and onsite technical support for Philips MR products. Key responsibilities include:

  • Supporting Field Engineers, Client Service Technicians, and customers.
  • Maintaining current knowledge of modality products and tools.
  • Utilizing GEHC escalation process and "Gameplan" tool for service effectiveness.
  • Coaching and training Field Engineers and supporting field-based training initiatives.
  • Collaborating with engineering teams to resolve escalations and improve product performance.

Required Qualifications

High School Diploma/GED with 8+ years experience or an Associate’s/Bachelor’s in relevant engineering fields with 5+ years experience. Must have extensive diagnostic imaging experience specifically with Philips MR systems and a valid Driver’s License. Willingness to work rotating late shifts and on-call for critical issues is required, and U.S. legal work authorization is mandatory.

Desired Qualifications

Additional preferred qualifications include an engineering degree, experience in customer interfacing in a solution-based service process, and strong technical troubleshooting skills. A background in healthcare imaging, experience with Philips applications, networking, and CRM software is advantageous. Lean/Six Sigma certifications and previous project or technical leadership are also valued.

Additional Information

GE HealthCare is a global medical technology and digital solutions innovator. This remote role requires residency in the United States with a dedicated home office setup. Competitive salary, benefits, and career growth opportunities are offered.

Key skills/competency

Philips MR, Technical Support, Imaging, Diagnostics, Remote Support, Field Service, Troubleshooting, Coaching, Healthcare, Customer Service

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How to Get Hired at GE HealthCare

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and imaging support skills.
  • Research GE HealthCare: Understand their innovation in medical tech.
  • Emphasize field service experience: Detail your troubleshooting successes.
  • Prepare for technical questions: Review Philips MR systems knowledge.

📝 Interview Preparation Advice

Technical Preparation

Review Philips MR system manuals.
Practice remote troubleshooting scenarios.
Study GEHC escalation procedures.
Familiarize with networking and Dicom basics.

Behavioral Questions

Describe handling high-pressure technical escalations.
Explain your process for remote troubleshooting.
Discuss teamwork during challenging service situations.
Outline experience coaching field engineers.

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