Nuclear Medicine Clinical Applications Specialist

About GE HealthCare

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical, technical, and operational expertise by providing excellent adult education and training supporting the NM modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing the Customer Learning Journey wing-to-wing training process and implementing your modality subject matter expertise to level up customer education and training solutions.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the NM modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to end-user personnel aligned with the Sales Order Agreement (SOA) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach, including sales, project management, and other service organization teams, in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate, and deliver training to internal and external partners and customers.
• Develop in-depth knowledge of a technical discipline.
• Use prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; use this understanding to accomplish own work.
• In-depth understanding of how the work of own team integrates with other teams and contributes to the area.
• Use some level of judgment and have the ability to propose different solutions outside of set parameters but with guidance.
• Use prior experience and on-the-job training to solve straightforward tasks.
• Have access to technical skills and analytic thinking required to solve problems.
• May use multiple internal sources outside of own team to arrive at decisions.

Required Qualifications

• Minimum 3 years of imaging experience with at least 3 years of NM modality experience.
• ARRT or equivalent specific NM modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry-specific software and provide digital education and training solutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but is not limited to, proof of immunization for mumps, measles and rubella (MMR) and hepatitis, and drug testing/screening.
• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 10+ years clinical experience.
• 5+ years experience with GE NM modality.
• Strong verbal communication. Able to communicate complex clinical content in an easy-to-understand manner.
• Strong and effective teaching and presentation skills.
• Strong organizational skills to sustain in a dynamic environment.
• Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
• Possess stress tolerance.
• Ability to support and contribute to strategy and innovation.
• Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive.

Compensation and Benefits

For U.S. based positions only, the pay range for this position is $105,840.00-$158,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). GE HealthCare offers a competitive benefits package, including but not limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Key skills/competency

• Nuclear Medicine
• Clinical Applications Specialist
• Medical Imaging
• Adult Education
• Technical Training
• Customer Experience
• GE Healthcare Equipment
• Clinical Evaluations
• Healthcare Technology
• Healthcare Services