Field Service Engineer

Field Service Engineer at GE HealthCare

We are looking for a Field Service Engineer who will be providing onsite technical support services for GE HealthCare customers based in Scotland, specializing in Nuclear Medicine, Computed Tomography (NUC/CT), and Positron Emission Tomography (PET) imaging. You will join our Service team that partners with our customers to tackle the evolving challenges of global healthcare.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Troubleshoot and perform repairs on a wide range of medical imaging equipment, ensuring maximum uptime and reliability across healthcare sites in Scotland.
• Communicate clearly and professionally with customers and internal stakeholders to ensure service expectations are met and exceeded.
• Collaborate closely with local Sales and Clinical Applications teams to support customer needs and drive solution-oriented service delivery.
• Identify and support opportunities for business growth within the region by leveraging technical insights and customer relationships.
• When required, provide remote technical support to customers, ensuring fast resolution and an optimal customer experience.

Qualifications/Requirements

• Qualified Technician or Engineer, or equivalent professional experience in medical devices. Field Service experience in a healthcare environment is a strong advantage.
• Strong technical and analytical skills, with the ability to diagnose and resolve complex equipment issues.
• Self-motivated and independent, capable of working with minimal supervision while maintaining high standards of quality and safety.
• Customer-focused mindset, with excellent interpersonal and listening skills. Able to manage differing opinions tactfully and professionally.
• Fluent in English, both written and verbal, to ensure effective communication with customers and internal teams.
• Valid UK driving license, required for travel across Scotland.

Desired Characteristics

• Maintains high work standards and attention to quality, ensuring reliable service delivery and customer satisfaction.
• Demonstrates initiative and motivation, proactively addressing challenges and seeking continuous improvement.
• Plans and organizes work effectively, with strong time management and self-direction.
• Possesses excellent communication, listening, and interpersonal skills, fostering trust and collaboration with customers and colleagues.
• Exhibits strong customer service skills, handling differing opinions tactfully and constructively—focused on influencing outcomes through empathy and professionalism.

Key skills/competency

• Nuclear Medicine
• Computed Tomography
• PET Imaging
• Technical Support
• Troubleshooting
• Medical Devices
• Customer Service
• Field Service
• Diagnostic Imaging
• Equipment Maintenance