Field Service Engineer, Medical Systems

Job Description Summary

We are looking for a Field Service Engineer, Medical Systems who will provide technical site support services for GE HealthCare customers in the East of the UK and surrounding areas. You will join our Services Team that partners with our customers to tackle the evolving challenges of global healthcare. You will be responsible for first response and providing solutions to customers experiencing technical system difficulties. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

At GE HealthCare, we are always looking for great talent and we want to know about you!

Our roles work in true partnership with our customers, and to enable successful customer impact, some travel will be required across the territory. The level of travel estimated for this position is 40%, which we will continue to review to ensure we are working as efficiently as possible.

Key Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Responsible for Warranty and Preventative Maintenance Service contract cost control.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team.
• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement.

Qualifications/Requirements

• Qualified Technician/Engineer.
• Technical knowledge of high-tech equipment & devices, preferably within the medical area.
• Ability to work independently with minimum supervision, high work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English.
• Valid UK driving license.

Desired Characteristics

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated.

Rewards & Benefits of Working at GE HealthCare Include

• Competitive salary – representative of our global strength & scale.
• Limitless career opportunities – within a culture that prioritizes personal development & growth.
• Hybrid working - we trust our employees to decide with their people leader where they work best.
• Technology, systems & software – to enable you to perform your role effectively.
• Parental friendly policies – to give employees time & flexibility.
• Work life balance – policies, practices & culture to enjoy both.
• A comprehensive and flexible benefits package.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Skills/Competency

• Field Service
• Medical Systems
• Technical Support
• Troubleshooting
• Customer Satisfaction
• Preventative Maintenance
• ISO 9001
• Diagnostic Equipment
• Interpersonal Skills
• Independent Work