Field Service Engineer

Field Service Engineer at GE HealthCare

We are seeking a proactive Field Service Engineer to join our team, focusing on developing and maintaining strong interpersonal relationships with customer representatives. Your primary goal will be to ensure exceptional Customer Satisfaction and maintain all equipment models specific to Digital Imaging (DI), Magnetic Resonance, Computed Tomography, and X-Ray modalities in Cluj-Napoca, Romania, and the designated surrounding area.

Responsibilities

• Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
• Owning customer issues from dispatch or identification to resolution, proactively engaging with other team members to ensure status awareness.
• Maintaining all models specific to a modality in the assigned area.
• Performing total system level troubleshooting on complex multi-symptom problems.
• Communicating clearly with end-users and department managers on equipment status, ensuring customer satisfaction.
• Effectively communicating and partnering with teammates and colleagues.
• Assisting in Account Sales visits, helping train others where necessary, and identifying sales opportunities to communicate to the account team.
• Assisting in the growth and direction of business in the geographic area.
• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to high customer satisfaction.
• Partnering with customers and recommending value-added services to enhance their business efficiency.
• Keeping up to date on administrative responsibilities, such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Qualifications/Requirements

• Qualified Technician/Engineer or equivalent professional experience in medical devices; relevant Field Service experience is an advantage.
• Strong technical analytical skills.
• Ability to work independently with minimum supervision, demonstrating high work standards and quality.
• Customer-oriented attitude; capable of dealing tactfully and effectively with differences of opinion, with excellent listening and interpersonal skills.
• Fluency in English and Romanian.
• Valid driving license B category, valid for Romania, with active driving experience.
• No restriction to work in high magnetic field areas.

Desired Characteristics

• High work standards and quality.
• Shows initiative and motivation.
• Plans and organizes work effectively, self-motivated.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills, able to deal tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus; and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Key skills/competency

• Field Service
• Medical Devices
• Troubleshooting
• Customer Satisfaction
• Digital Imaging
• Magnetic Resonance
• Computed Tomography
• X-Ray
• Equipment Maintenance
• Technical Support