Clinical Imaging Specialist

Job Summary

The Clinical Imaging Specialist at GE HealthCare provides essential technical and clinical support throughout the sales process for medical imaging solutions. This involves delivering pre-sale product demonstrations and clinical trial support, as well as post-sale installation, training, and customer service activities to ensure optimal product utilization and customer satisfaction. The role also includes ongoing on-site clinical in-servicing and go-live support.

GE HealthCare is a leading global medical technology and digital solutions innovator dedicated to improving lives. Joining GE HealthCare means contributing to world-changing realities in a culture that values every voice.

Key Responsibilities

• Provide technical and clinical leadership during the sales process by showcasing the full range of product features, capabilities, and benefits to customers.
• Develop, coordinate, and deliver comprehensive product training to customers on software, application, and equipment use.
• Monitor customer installations within the assigned territory/region to enhance satisfaction and maintain strong customer relationships.
• Improve customer satisfaction and retention through continuous education on equipment utilization optimization.
• Support trade shows and professional conferences by conducting product demonstrations, promotions, and customer training.
• Utilize market and product knowledge to assist the sales team in developing effective sales, marketing, and customer service strategies.
• Produce detailed post-training reports and offer regular feedback regarding customer satisfaction and evolving needs.

Qualifications

To be successful in this Clinical Imaging Specialist role, candidates should possess:

• ARRT Certification.
• Minimum of 4 years clinical/technical experience post-certification, demonstrating proficiency in C-arm procedures across areas like Operating Room, GI Lab, Pain Management, and Interventional/Cardiac Cath Lab.
• Active professional clinical/technical certifications/registries required for imaging live patients in a clinical setting.
• Demonstrated current basic clinical scanning proficiencies on modern products/platforms.
• Proficiency in Microsoft Office Suite products.
• Willingness to travel extensively within a specified geographic region and to nationwide sales meetings and tradeshows.
• Ability to communicate effectively in the local language.
• Must be willing to submit to a driving record check if operating a company or personal vehicle for business.

Desired Characteristics

• Associate’s or Bachelor's degree in a related business or technical/clinical field is preferred.
• Strong presentation skills, including public speaking and lecture experience.
• Ability to understand and clearly present complex technical material.
• Excellent interpersonal and communication skills for effective interaction with external customers, global counterparts, and internal team members.
• Solid problem-solving skills, including conflict resolution and issue communication with proposed solutions.
• Proven professional business acumen, with experience in solution-based sales processes.
• Self-motivated, proactive in identifying improvement opportunities.
• Team-oriented with a strong customer satisfaction mindset.
• Ability to multi-task and manage multiple priorities efficiently.
• Flexibility and adaptability to changing work environments.
• Clinical experience in a large hospital/university setting is preferred.
• Current GE product experience is a plus.
• Fluency in other relevant languages within the territory is beneficial.

Compensation & Benefits

GE HealthCare offers competitive compensation and a comprehensive benefits package designed to support employee ambition and well-being. The pay range for this U.S. based position is $92,000.00-$138,000.00 Annually. Compensation is dependent on various factors including skills, qualifications, experience, and location. This role may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI). Benefits include medical, dental, vision, paid time off, a 401(k) plan with contributions, life, disability, accident insurance, and tuition reimbursement. Relocation assistance is provided for this role.

Key Skills/Competency

• Clinical Imaging
• C-arm Procedures
• Product Demonstrations
• Customer Training
• Technical Support
• Sales Support
• ARRT Certification
• Diagnostic Imaging
• Medical Technology
• Customer Relationship Management