Clinical Application Support Specialist, Nuclear Medicine

About MIM Software at GE HealthCare

This position is part of GE HealthCare's MIM Software business, a leader in vendor-neutral imaging software designed to streamline workflows and manage complex clinical scenarios. Global healthcare organizations leverage MIM® to deliver precise, personalized patient care. The Clinical Application Support Specialist serves as the primary contact for customers, crucial for shaping their experience.

What You'll Do as a Clinical Application Support Specialist, Nuclear Medicine

• Become proficient in specialized, industry-specific medical imaging software to provide expert support to MIM customers.
• Deliver exceptional customer service and product training to hospitals, clinicians, and clinical staff, understanding their unique needs for tailored assistance.
• Conduct training sessions for fellow team members and cross-functional teams, fostering knowledge sharing.
• Utilize remote technologies to diagnose and resolve customer concerns, guiding them toward optimal software utilization.
• Ensure high customer satisfaction throughout every stage of the support journey.
• Collaborate effectively with team members and other departments to find solutions, even those outside your immediate expertise.
• Act as the customer's advocate by sharing valuable product insights with MIM’s product, quality, and management teams to drive software enhancements and improve the overall customer experience.
• Contribute actively to departmental operational improvement initiatives.

What You'll Need

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures is preferred.
• 3+ years of clinical or medical experience.
• CNMT Certification is preferred but not required.
• Strong written and verbal communication, organizational, and time management skills.
• Ability to actively listen and anticipate customer needs with an empathetic mindset.
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues.
• Ability to work with a flexible schedule.

Compensation & Benefits

For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annually. Compensation decisions are based on skills, qualifications, experience, and location. This role may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. GE HealthCare offers a comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employer contributions, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare provides a supportive work environment, opportunities for professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer and makes employment decisions without regard to protected characteristics. Legal authorization to work in the U.S. is required; visa sponsorship is not available for this role. Offers are contingent upon successful completion of a drug screen, if applicable. Relocation assistance is not provided. While GE HealthCare currently does not mandate COVID-19 vaccination for U.S. employees, certain customer mandates may apply.

Key skills/competency

• Nuclear Medicine
• Clinical Application Support
• Customer Service
• Medical Imaging Software
• Technical Troubleshooting
• Product Training
• Workflow Optimization
• DICOM
• PACS
• Remote Support