Senior Professional Services Consultant (3881) @ GBG
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About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. GBG leverages diverse and reliable data to offer a single point of truth for identity and address verification with over 30 years of experience.
About the Team and Role
The Professional Services Team at GBG Americas is a dynamic group of client-focused experts who deliver tailored identity and fraud solutions across various industries. The team emphasizes collaboration, innovation, and continuous learning to ensure strategic customer success.
The Role
As a Senior Professional Services Consultant at GBG, you will be the critical technical liaison between our identity verification platform and enterprise clients. This role combines implementation engineering, customer advocacy, and strategic consulting to ensure long-term client success.
Key Responsibilities
- Lead technical implementations from kick-off to go-live with custom API/SDK integrations.
- Maintain enduring customer relationships through post-implementation support.
- Create detailed documentation and conduct training sessions for client teams.
- Act as a strategic technical advisor on compliance, security, and scalability.
- Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems.
Required Skills and Experience
- 5+ years in customer-facing technical roles like Professional Services or Technical Consulting.
- Strong programming skills in Python, Java, JavaScript, or C#.
- Expertise with API and SDK integration, particularly REST APIs and webhooks.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Experience in regulated industries such as financial services or healthcare.
- Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices.
Additional Information
GBG is an equal opportunity employer committed to diversity and inclusion. If you require any reasonable adjustments during the interview process, please notify your GBG Talent Attraction Partner.
Key skills/competency
- Implementation
- Consulting
- API Integration
- Technical Support
- Customer Service
- Cloud
- Compliance
- Security
- Programming
- Documentation
How to Get Hired at GBG
🎯 Tips for Getting Hired
- Research GBG's culture: Understand their mission and values.
- Customize your resume: Highlight relevant technical and consulting experience.
- Emphasize API skills: Detail your programming and integration expertise.
- Prepare case studies: Showcase customer success stories and problem solving.