Client Success Manager (GBS HR)
Gartner · Irving, TX
- On site
- Full-time
- $101,000 / year
- Irving, TX
Job highlights
- Manage and grow client relationships.
- Drive client value and retention.
- Onboard new clients effectively.
- Collaborate with internal teams.
- Utilize strong communication skills.
About the role
Client Success Manager (GBS HR)
Gartner is seeking a Client Success Manager to build, develop, and manage relationships with existing clients. You will regularly engage with clients virtually to understand their business priorities and recommend strategies that drive value, retention, and return on investment. This role also involves onboarding new clients to Gartner's services and collaborating with internal teams to maximize client value.
What you will do:
- Build, develop, and manage relationships with existing clients, including C-level executives and junior professionals across various functions.
- Regularly meet and engage with clients virtually to understand their business priorities.
- Recommend a program of action that drives high value, client retention, and client return on investment.
- Onboard new clients, introducing their purchased Gartner services and capabilities.
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.
What you will need:
- 3+ years of relevant professional and/or internship experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s degree preferred.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities for you to grow professionally and personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team, with a singular, unifying goal to deliver results for our clients. Our teams are inclusive and composed of individuals from diverse backgrounds. We invest in great leaders who bring out the best in you and the company. Gartner is the world authority on AI, and you’ll join a company at the very center of the AI revolution, providing proactive, objective guidance throughout clients’ AI journeys. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support, working virtually when productive and coming together with colleagues in a vibrant community. We believe in fair and equitable pay, with a base salary range of 70,000 USD - 101,000 USD. In addition to base salary, employees will participate in either an annual bonus plan or a role-based, uncapped sales incentive plan. Our benefits include generous PTO, a 401k match up to $7,200 per year, and stock purchase discounts.
Key skills/competency:
- Client Relationship Management
- Account Management
- Customer Success
- Business Development
- Client Retention
- Cross-functional Collaboration
- Strategic Account Planning
- Consultative Selling
- Client Onboarding
- Gartner Services
Skills & topics
- Client Success Manager
- Account Management
- Customer Relationship Management
- Client Retention
- Business Development
- Client Onboarding
- Gartner
- B2B Sales
- Consultative Selling
- Customer Success Strategy
How to get hired
- Tailor your resume: Highlight your 3+ years of relevant experience, customer service, and communication skills for the Client Success Manager role.
- Showcase client management: Emphasize your experience building and managing client relationships, especially with C-level executives.
- Demonstrate key skills: Provide examples of your collaboration, prioritization, critical thinking, and influencing abilities.
- Research Gartner: Understand Gartner's mission, AI focus, and commitment to client success to align your application.
- Prepare for interviews: Be ready to discuss how you drive client value and retention, and your experience with onboarding.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Client Success Manager at Gartner?
- At Gartner, Client Success Managers often progress into senior client management roles, team leadership positions, or specialized account management functions. Your career path will be influenced by your performance, demonstrated skills in relationship building, and your ability to drive client value within the organization. Gartner's focus on AI and its vast market potential also presents opportunities for growth in specialized or emerging areas.
- How does Gartner's hybrid work environment function for Client Success Managers?
- Gartner's hybrid work environment for Client Success Managers balances virtual and in-office collaboration. You will have the flexibility to work remotely when productive, while also engaging with colleagues in a purposeful and inspiring community. This model aims to provide support for thriving both personally and professionally, ensuring you can connect with your team and clients effectively.
- What kind of clients can I expect to work with as a Client Success Manager at Gartner?
- As a Client Success Manager at Gartner, you will manage relationships with a diverse range of existing clients, spanning from senior C-level executives to more junior professionals across various business functions and companies. This variety allows for broad exposure to different industries and client needs.
- Does Gartner provide training for new Client Success Managers?
- Yes, Gartner emphasizes client onboarding and success. You will be trained on Gartner's services and capabilities to effectively introduce them to new clients. Furthermore, Gartner invests in its associates by providing access to resources and expertise, particularly in the rapidly evolving field of AI, to support your growth and impact.
- What are the primary performance metrics for a Client Success Manager at Gartner?
- Key performance indicators for a Client Success Manager at Gartner typically revolve around client retention, driving client value and return on investment, and ensuring client satisfaction. Success is measured by your ability to build strong relationships, understand client priorities, and effectively recommend programs that align with their business objectives.
- How does Gartner leverage AI in its Client Success Manager roles?
- Gartner is at the forefront of the AI revolution. As a Client Success Manager, you will play a role in guiding clients through their AI journeys, leveraging Gartner's objective insights and expertise. You'll have access to unparalleled resources and technology to help clients innovate and grow by effectively utilizing artificial intelligence.