Client Success Associate

About Gartner

Gartner, Inc. (NYSE:IT) guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

We are recognized worldwide as a great place to work year after year, including recognition by Fortune as one of the World’s Most Admired Companies, a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from diverse geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients, and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the Role: Client Success Associate

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.

What you will need:

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

Key skills/competency:

• Client Success Associate
• Client Relationship Management
• Account Management
• Client Onboarding
• Value Delivery
• Problem Solving
• Communication Skills
• Collaboration
• Prioritization
• Critical Thinking