Client Success Associate

About the Role

The Client Success team at Gartner operates under a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Associate, you will focus on understanding and identifying client business priorities, breaking down challenges, and recommending effective solutions. Your responsibilities include client onboarding, demonstrating the value of Gartner services, and driving engagement for products used by large client teams.

What You Will Do

• Build, develop, and manage relationships with a diverse range of clients, from C-level executives to more junior professionals across various domains (IT, HR, Supply Chain, Marketing, Finance, Legal, Sales) to ensure successful utilization of their Gartner subscription, leading to high customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and effectively communicate their value to decision-makers.
• Facilitate client calls and engagements to uncover priorities and propose action plans that deliver high value and return on investment for their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of your client portfolio, analyzing performance and key engagement metrics.

What You Will Need

• 6+ months of relevant professional and/or internship experience.
• A proven track record of success, driven by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

What You Will Get

• Competitive salary, generous paid time off, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
• A collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

Who We Are

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission is built on expert analysis and bold ideas, delivering actionable, objective business and technology insights to help enterprise leaders succeed with their mission-critical priorities. Founded in 1979, we've grown to 21,000 associates globally, supporting approximately 14,000 client enterprises in around 90 countries. We focus on important, interesting, and substantive work, attracting associates with intellectual curiosity, energy, and drive to make a difference. The bar is high, and so is the potential impact.

What Makes Gartner a Great Place to Work?

Our vast, largely untapped market potential offers limitless opportunities for professional and personal growth, driven by passion and performance. We hire remarkable people who collaborate to achieve client success. Our inclusive teams are diverse across geographies, cultures, and backgrounds. We invest in great leaders who foster growth, which contributes to our global recognition as a great place to work.

What We Offer

Gartner provides world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. Our hybrid work environment offers flexibility and support, balancing virtual work with engaging in-person collaboration.

Gartner is committed to fair and equitable pay. The estimated base salary range for this Client Success Associate role is 53,000 USD - 77,000 USD. Actual salaries may vary based on factors like education, experience, and location. Employees may also participate in an annual bonus plan or a role-based sales incentive plan. We offer market-leading benefits, including generous PTO, a 401k match up to $7,200 per year, and the opportunity to purchase company stock at a discount. Gartner is an Equal Opportunity Employer, committed to diversity and inclusion, and provides reasonable accommodations for applicants with disabilities.

Key skills/competency

• Client Relationship Management
• Customer Engagement
• Strategic Communication
• Business Acumen
• Problem Solving
• Cross-functional Collaboration
• Account Management
• Consultative Selling
• Data Analysis
• Prioritization