Customer Service Representative

@ Gardner White Furniture

Summary

Gardner White Furniture is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, assisting with inquiries, purchases, and issue resolution to ensure a positive shopping experience and build long-term relationships.

Job Responsibilities

• Greet customers warmly in person and over the phone.
• Assist with product inquiries, pricing, and availability.
• Resolve issues to ensure customer satisfaction, escalating when needed.
• Partner with Gardner White stores for overflow calls and administrative support.
• Research various software platforms and social media (Storis, Podium, Dispatch Track, Facebook, Instagram) for information input and response.
• Develop a deep understanding of furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events.
• Perform other duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This role operates in a retail office setting.

Requirements

• High School diploma or equivalent.
• 1 year of customer service and/or call center experience preferred.
• Strong problem-solving abilities and calmness under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience is a plus.

Position Type/Expected Hours of Work

This is a part-time position working either AM or PM based on business needs.

Key skills/competency

• Customer Service
• Communication
• Problem Solving
• Retail
• Multitasking
• Office Administration
• Social Media
• Product Knowledge
• Microsoft Office
• Cash Handling