Security Operations Center Operator

Security Operations Center Operator at GardaWorld

GardaWorld Security Services is Now Hiring a Security Operations Center Operator! We’re looking for a sharp, observant professional to join our Security Operations Center (SOC). In this role, you’ll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations. If you have a keen eye for detail and a background in Loss Prevention or investigative work, we want to hear from you. Tell us how you turn data into insight and incidents into action.

Qualifications

• Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment.
• Prior loss prevention or investigative experience strongly preferred.
• Bachelor’s or associate degree preferred; equivalent experience accepted.
• Background in security, law enforcement, or military a plus.
• Experience working in 24/7 operations or shift-based environments.

What GardaWorld Offers

• Pay Rate: $25.00 / hour.
• Location: King of Prussia, PA.
• Schedule Available: Sunday and Monday 2:00PM - 10:00PM and Wednesday and Thursday 6:30AM to 2:30PM. (32 Hours Per Week).
• Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance options.
• Career Growth: 26% of our corporate employees started as frontline workers — your path is what you make it!
• Uniforms provided at no cost.

Responsibilities

• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats.
• Investigate and document loss prevention incidents, asset discrepancies, and unusual trends.
• Conduct threat analysis and escalate incidents according to established procedures.
• Operate, explain, and troubleshoot dispatch and monitoring software platforms (candidates must clearly describe system workflows and dispatch processes).
• Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels.
• Maintain detailed incident logs and prepare comprehensive investigative reports for management.
• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed.
• Support on-site security teams and ensure compliance with company safety protocols.
• Manage confidential information and sensitive data with discretion and professionalism.

Skills

• Strong investigative mindset with experience in loss prevention or incident analysis.
• Demonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems (e.g., Genetec, Oncloud, Motorola Wave, Ontic).
• Excellent verbal and written communication skills, including clear and concise report writing.
• Customer service–oriented with the ability to remain calm under pressure.
• Proficient with Microsoft Office Suite and Google Workspace.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Self-starter capable of working independently and collaboratively.
• Comfortable interpreting data, assessing risk, and making quick, informed decisions.

Physical Requirements

• Ability to sit, stand, and monitor multiple systems for extended periods.
• Occasional lifting/carrying of up to 25 lbs.
• Ability to respond quickly to auditory and visual alerts.
• Proficient reading, writing, and comprehension skills for instructions and reports.

Why GardaWorld

GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work®. We’re global, growing, and proud to promote from within. If you’re ready to be part of a high-performing team where professionalism meets purpose, apply today.

Key skills/competency

• Security Operations
• Incident Management
• Loss Prevention
• CCTV Monitoring
• Access Control
• Alarm Systems
• Dispatching
• Investigative Reporting
• Threat Analysis
• Communication