Mitarbeiter Kundendienst (m/w/d)
GARANTIEMAX GmbH · United States
- Hybrid
- Full-time
- €40,000 / year
- United States
Job highlights
- Advise customers on software usage via phone/ticketing.
- Resolve technical issues and train customers effectively.
- Ensure successful customer onboarding and adoption.
- Improve customer service processes and tools.
- Qualify customers for upselling new features.
About the role
Customer Service Representative Responsibilities
Serve as a technical advisor to our customers regarding the use of our software. Communicate with customers via phone or ticketing system to quickly resolve questions and technical issues. Develop solutions to train customers effectively in the use of our product. Ensure new customers successfully adopt our software, from implementation to training. Communicate and coordinate customer requests to our product team. Continuously improve the service landscape (expand ticketing system, knowledge base, FAQs, etc.). Optimize and automate our customer service processes (e.g., via Zendesk, JIRA, Confluence, Productboard). Qualify existing customers for upselling potential and introduce new products and features to existing customers.
Your Profile
You are highly motivated to build something special with us. You apply your hands-on mentality day after day.
If this sounds like you, we are looking for you!
- Successfully completed commercial training.
- Several years of experience in customer service or online marketing, ideally in a CRM or service-related environment.
- Good technical understanding (e.g., in handling CRM systems, dashboards, and reports) is desirable.
- Strong customer focus, enthusiasm, and creativity in generating ideas.
- Excellent communication skills and a solution-oriented, proactive approach.
- Very good MS Office skills (PowerPoint, Excel, Word).
- Experience with ZOHO is desirable.
Why Us?
- Start-up atmosphere
- Full-time / Part-time
- Permanent employment contract
- Flexible working hours
- Company pension plan & \ Volksvermögensbildung (VWL)
- 30 days of vacation
- Further training opportunities
- Attractive remuneration
- Ergonomic, modern workplaces and equipment
- Independent work in an innovative environment
- Super nice colleagues, a great team, and company events
About Us
We are GARANTIEMAX GmbH! Our start-up was founded in 2020 by the Signal Iduna Group and has been operating as an independent underwriter ever since. GARANTIEMAX stands for innovative solutions in the field of embedded insurance products.
With our B2B2C and our B2C product, we are setting new standards in digital extended warranties. Through our app and various digital add-on products, we have succeeded in creating a product that focuses on the customer and user-friendliness.
Simple. Digital. Fast. That’s what we stand for and we are looking for you! If you want to be part of a growing team dedicated to pushing existing boundaries, we look forward to your application!
Key skills/competency
- Customer Service
- Technical Support
- Software Assistance
- CRM Systems
- Ticketing System
- Problem Solving
- Customer Onboarding
- Upselling
- Product Knowledge
- Communication Skills
Skills & topics
- Customer Service Representative
- Kundendienst
- Technical Support
- Customer Service
- CRM
- Zendesk
- JIRA
- Confluence
- Productboard
- Online Marketing
- MS Office
- ZOHO
- Embedded Insurance
- Warranty
- Start-up
- Full-time
- Part-time
- Germany
How to get hired
- Tailor your resume: Highlight customer service, technical support, and CRM experience.
- Showcase technical skills: Emphasize proficiency in MS Office, ticketing systems, and ZOHO.
- Demonstrate customer focus: Use examples of problem-solving and proactive customer engagement.
- Research GARANTIEMAX: Understand their innovative embedded insurance and digital warranty solutions.
- Prepare for STAR method: Be ready to share specific examples of your work.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Customer Service Representative at GARANTIEMAX GmbH?
- As a Customer Service Representative at GARANTIEMAX GmbH, your primary responsibilities include acting as a technical advisor for software usage, communicating with customers via phone and ticketing systems to resolve issues, training customers on effective product use, ensuring successful new customer onboarding, and coordinating customer feedback with the product team. You will also contribute to the development of the service landscape and optimize customer service processes. Additionally, you will identify upselling opportunities with existing customers.
- What qualifications are essential for the Customer Service Representative role at GARANTIEMAX GmbH?
- To be considered for the Customer Service Representative position at GARANTIEMAX GmbH, you should have a completed commercial apprenticeship, several years of experience in customer service or online marketing (preferably in a CRM or service-related field), good technical understanding (CRM systems, dashboards, reports), strong customer orientation, excellent communication skills, a proactive and solution-oriented work approach, and very good MS Office skills. Experience with ZOHO is a plus.
- What kind of work environment can I expect at GARANTIEMAX GmbH?
- GARANTIEMAX GmbH offers a start-up atmosphere with opportunities for independent work in an innovative environment. You can expect flexible working hours, a permanent employment contract, 30 days of vacation, and opportunities for further training. The company also provides ergonomic, modern workplaces and equipment, along with a great team and colleagues, fostering a collaborative and supportive culture.
- How does GARANTIEMAX GmbH focus on customer experience with its products?
- GARANTIEMAX GmbH prioritizes customer and user-friendliness in its digital extended warranty products. Through their app and digital add-on products, they aim to provide simple, digital, and fast solutions that set new standards in the industry. Their approach focuses on creating a seamless and positive experience for both B2B2C and B2C customers.
- What is the company culture like at GARANTIEMAX GmbH?
- GARANTIEMAX GmbH fosters a dynamic start-up culture combined with the stability of being part of the Signal Iduna Group. They emphasize a hands-on mentality, innovation, and a collaborative team spirit. Employees are encouraged to work independently and contribute to building something special, with regular team events to strengthen camaraderie.