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GamblingCareers.com

Fanatics Fest - Retail Event Associate

GamblingCareers.com · New York, NY

  • On site
  • Full-time
  • $40,000 / year
  • New York, NY

Job highlights

  • Execute retail event setup and logistics for merchandise.
  • Assist with sales transactions and customer interactions.
  • Stock, organize, and maintain merchandise displays.
  • Work independently or in a team environment.
  • Enhance fan experience through excellent service.

About the role

Role Overview

The Retail Event Operations Associate is responsible for carrying out the front-line event set up, carrying out logistics for the retail infrastructure designed for the event, ensuring operation excellence and flawless execution of retail event operations. Retail Event Operations Associates will assist with the setup, breakdown, and sales of Fanatics’ merchandise locations. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Retail Event Operations Associate will drive results through relentlessly enhancing the fan experience.

How You Will Make An Impact

  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics brand(s) and Retail Team is always positively represented
  • Understand Fanatics Values and how they relate to the Retail Event Operations Associate role
  • Maintain sales floor and/or stockroom standards with an eye to detail
  • Utilize Fanatics Point of Sale System (POS)
  • Provide a fun and professional environment for team members and fans
  • Assist with the set-up and breakdown of the retail environment for the event
  • Organize supplies and equipment
  • Assist with loading and unloading merchandise trucks
  • Assist with stocking of merchandise
  • Assist with inventory when needed
  • Assist as directed by onsite Retail Event Management Team to ensure our retail environment is neat, organized, clean and fully stocked for all events and set up
  • Perform additional responsibilities as assigned by Retail Event Management Team

What You Bring To The Team

  • Minimum 18 years of age
  • Experience working in venue and retail / merchandise environment
  • Ability to work independently and responsibly in a fast-paced continuously changing environment
  • Must be friendly, self-motivated, and love meeting new people in an exciting event setting
  • Basic math skills: ability to accurately count change and balance bank
  • Willingness and drive to exceed guest and partner expectations
  • Ability to work independently or in a team during set up and to get tasks done efficiently
  • Ability to communicate effectively with supervisor and guests
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
  • Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You’ll Work And What’s Required

  • Possess a fun, outgoing, confident, and professional demeanor
  • Ability to build product knowledge
  • Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
  • Ability to maintain high standards of organization and cleanness
  • Proven ability to overcome obstacles while maintaining a can-do attitude
  • Strong communication, literacy, and numeracy skills
  • Ability to be punctual, consistent, and reliable on the job
  • Must be punctual, dependable, and committed to delivering operational excellence throughout the assignment duration.

What’s In It For You

  • Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Key skills/competency

  • Retail Operations
  • Event Setup
  • Customer Service
  • Sales Transactions
  • Merchandise Stocking
  • Inventory Management
  • Point of Sale (POS) System
  • Team Collaboration
  • Problem-Solving
  • Communication Skills

Skills & topics

  • Retail Event Associate
  • Fanatics Commerce
  • Sports Merchandise
  • Event Operations
  • Customer Service
  • Sales Associate
  • Retail Operations
  • Merchandise Associate
  • Event Staff
  • Fan Experience

How to get hired

  • Tailor your resume: Highlight retail event experience, customer service skills, and POS proficiency to match the Retail Event Associate role.
  • Emphasize key attributes: Showcase your friendly, self-motivated, and reliable nature in your application and during interviews.
  • Prepare for behavioral questions: Be ready to discuss how you handle fast-paced environments and customer interactions.
  • Showcase your passion: Express your enthusiasm for sports and enhancing the fan experience.
  • Network if possible: Connect with current Fanatics employees on LinkedIn to gain insights into the company culture.

Technical preparation

Familiarize yourself with POS systems.,Practice basic math for transactions.,Review retail merchandising standards.,Understand inventory management basics.

Behavioral questions

How do you handle busy, fast-paced environments?,Describe a time you improved customer experience.,How do you work effectively in a team?,How do you stay organized during events?

Frequently asked questions

What are the primary responsibilities of a Retail Event Associate at Fanatics?
As a Retail Event Associate, you'll be instrumental in setting up and breaking down retail spaces for events, assisting with sales transactions using the POS system, stocking merchandise, and ensuring a positive fan experience. Your role is key to the smooth operation of our retail events.
What experience is required for the Retail Event Associate position at Fanatics?
Fanatics looks for candidates with experience in a venue or retail/merchandise environment. While specific experience is beneficial, they also value a willingness to learn and a can-do attitude, especially if you're passionate about customer service and sports.
How important is customer interaction for a Retail Event Associate at Fanatics?
Customer interaction is a core part of the Retail Event Associate role. You'll be engaging with fans, processing sales, and ensuring they have a positive experience, directly contributing to the Fanatics brand reputation.
What kind of work environment can I expect as a Retail Event Associate?
You can expect a dynamic, fast-paced environment that requires adaptability and a positive attitude. It's an exciting setting where you'll work with a team to create a great experience for fans during events.
Does Fanatics offer opportunities for growth in retail event operations?
Fanatics emphasizes a culture of growth and development. As a Retail Event Operations Associate, you'll gain valuable experience in event logistics and retail operations, which can serve as a foundation for future opportunities within the company.
What are the 'BOLD' Leadership principles at Fanatics, and how do they apply to this role?
The BOLD Leadership principles are Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, and Determined and Relentless Mindset. As a Retail Event Operations Associate, you embody these by contributing to team success, focusing on fan satisfaction, proactively seeking solutions, and maintaining a strong work ethic during events.